Job Description
At Practice Gateway, we help financial and professional services firms work smarter, faster, and with less risk and we’re looking for people who want more than just a role, but the chance to build, influence, and lead.
Our platform, built on Microsoft Azure, transforms onboarding, KYC/AML, and tax workflows — enabling firms to modernise operations and improve client experience.
We are trusted by leading UK accountancy and insurance firms, and our work is driven by quality, innovation, and measurable outcomes.
This is a leadership role at the centre of our growth.
You will take ownership of product delivery, client success, and roadmap strategy, working closely with senior leadership to ensure clients realise tangible value from our platform.
The role sits across technology, delivery, and stakeholder management, with a focus on scaling, automation, and continuous improvement.
Product and Roadmap Ownership
- Own and manage the end-to-end product roadmap
- Oversee priorities from initial concept through to delivery
- Align product development with client needs and business objectives
Client Success and Strategy
- Act as a strategic partner to senior stakeholders
- Build long-term client relationships focused on outcomes
- Improve processes using data, feedback, and insight
Automation and Innovation
- Identify opportunities to automate and optimise workflows
- Work closely with development and consultancy teams
- Contribute to architecture and technical decision-making
Team Leadership
- Lead and develop a team of consultants and specialists
- Conduct 1:1s, performance reviews, and team meetings
- Foster a culture of accountability, collaboration, and development
Delivery and Execution
- Translate business and regulatory requirements into clear technical outputs
- Ensure solutions are scalable, resilient, and aligned with growth
- Take ownership of delivery across product and custom development
About You
Proven experience in product management within SaaS, professional services, or managed services
Strong understanding of financial services or accountancy environments
Able to manage multiple priorities in a structured and organised way
Strong stakeholder management and communication skills
Demonstrated leadership capability with a focus on team development
23 days annual leave plus your birthday off
BUPA Cash Plan
50% flexible working
Work from home allowance
Two charity days per year
Professional training and funded courses
Three social events per year
A leadership role within a growing and innovative business
Opportunity to influence product, strategy, and delivery
A collaborative and high-performing team environment
Competitive salary and benefits package
Remote working with regular client and London office engagement (minimum once per month)
