Job description
Company Description
- Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting people
- Take your career further than you ever imagined with diverse roles and opportunities for personal and professional development
- Flexibility to work from Melbourne, Sydney or Brisbane offices
Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we’re driven by big ambitions and empower to create better products and services.
Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.
Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we’re reimagining insurance.
So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.
Job Description
This role is responsible for supporting the business in meeting its obligations under internal policy frameworks and regulatory requirements, while also helping teams leverage these frameworks to achieve their strategic objectives. It involves working closely with the Claims Leadership team, the TAL Risk Office, and senior management to understand, manage, and take ownership of material risks, controls, and processes.
Operating within the Claims Shared Services & Governance department, the role collaborates with other areas to review and identify potential risk and quality trends, recommending and implementing strategies to address these findings and drive continuous improvement.
In this role you will:
- Provide timely and relevant risk and governance insights to the business, Risk Office, and senior management.
- Implement and manage risk practices, policies, and procedures to strengthen compliance.
- Communicate and drive control improvement initiatives with stakeholders for informed decision-making.
- Collaborate openly with customers, peers, and teams to deliver a consistent, proactive customer experience.
- Organize priorities, make informed decisions, and explore solutions to improve team productivity and effectiveness.
- Foster personal growth and support others by setting development goals, promoting fairness, and encouraging respectful collaboration.
Qualifications
- Skilled at influencing and engaging stakeholders at all levels of the organization.
- Combines strong strategic thinking with practical execution and a relentless focus on customer outcomes.
- Thrives in complex, ambiguous environments, simplifying challenges and prioritizing based on customer impact.
- A natural collaborator who builds trust, drives alignment across diverse teams, and champions the customer voice.
- Brings an innovative mindset with enthusiasm for emerging technologies and new ways of working to enhance customer experiences.
- Results-driven with a strong sense of accountability and ownership, balanced by genuine care for customer satisfaction.
- Highly adaptive and resilient, maintaining focus on creating customer value amid change and uncertainty.
Additional Information
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you.
You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
