About tawk.to
We founded tawk.to in 2012 to offer messaging and customer management software. We aim to make communication and transactions easier between businesses and their customers. We provide 100% free live chat software, a ticketing system, and a knowledge base solution. Our software includes unlimited messaging, ticketing, and knowledge base access, available on iOS, Android, Windows, and Mac OSX applications. It also integrates with websites and landing pages.
Over six million people use our chat application, and we have a 98% customer satisfaction score. More than 3 billion people interact with a tawk.to widget each month, making us the live chat provider for over 35% of all websites that use live chat. Our platform lets you monitor customer activity in real-time, including page views, knowledge base searches, and visit frequency. We support collaboration, conversation assignment, and the creation of knowledge base articles and shortcuts.
Our software supports over 45 languages, has a JavaScript API, and offers group and agent-to-agent messaging. Other features include screen sharing, desktop notifications, geo IP tracking, unlimited agents and history, detailed reporting, and secure encryption. We also offer optional video and voice add-ons. We generate revenue by providing trained chat agents as a service and letting users remove the “Powered by tawk.to” branding for a fee, while the core software remains free. All communication is secured with SHA-256 Secure Socket Layer, and your data is stored on encrypted servers in a globally distributed Google Cloud environment. We provide 24/7/365 live support via chat and email.
Mission & Values
Our philosophy is simple: help others. We want to empower millions of businesses to assist billions of customers. We firmly believe that businesses shouldn’t have to pay to communicate with their website visitors.
Diversity and inclusion are central to who we are. We hire based on merit, trusting that good people attract more good people.
Team & Culture
We have a globally distributed team of 201-500 employees, hiring people no matter where they live. This means our diverse crew spans across 20 different countries and all time zones.
Our work environment is remote-first, fostering a collaborative and transparent culture. We prioritize accountability, continuous improvement, and a positive developer experience (DX). We operate with a flat, high-trust structure. Our leadership team comes from diverse backgrounds, including an Italian-Australian CEO/founder, an Indian-Malaysian CTO, and a Russian-Latvian COO.
Benefits & Perks
We offer competitive salaries and growth opportunities within our flat, high-trust organization. Our employees take on leadership roles with a direct impact on a globally recognized product, benefiting from a collaborative and transparent work culture with global exposure.
Frequently Asked Questions
tawk.to provides a 100% free live chat software, ticketing, and a knowledge base solution. This includes messaging and customer management software accessible via iOS, Android, Windows, and Mac OSX apps. Key features include unlimited messaging, agent access, conversation history, detailed reporting, and support for over 45 languages. The company also offers optional paid services, such as professional chat agents and the removal of “Powered by tawk.to” branding.
Employees at tawk.to receive a competitive salary and growth opportunities within a flat, high-trust organization. The company offers a collaborative and transparent work culture with global exposure, and roles provide a direct impact on a globally recognized product.
tawk.to operates with a collaborative and transparent work culture in a remote-first, globally distributed environment. The company promotes accountability, diversity, and inclusion, hiring based on merit across various countries and time zones. It is characterized as a flat, high-trust organization that values continuous improvement and good people attracting good people.
No, tawk.to is a hosted solution, primarily on Google Cloud with a globally distributed architecture. The company states that for a product like live chat, on-premise hosting is not recommended due to the importance of speed and low latency for message delivery, which impacts visitor experience.
tawk.to was founded in 2012.
tawk.to has 201-500 employees.
tawk.to hires in 🇲🇾 Malaysia.
tawk.to is not actively hiring at the moment. Check back later for new opportunities.
Yes, tawk.to is a remote-first company.
tawk.to's website is www.tawk.to .
You can find tawk.to on LinkedIn .
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