Job Description
Compensation: $80,000–$90,000 base salary + 5% annual bonus potential
Reports To: Chief People Officer
FLSA: Exempt
Location: Hybrid (if in Nashville)/Remote (EST business hours)
At Tend, we believe great employee experiences power great member experiences. Behind every studio, every hire, and every moment that matters is a People team working thoughtfully to ensure our systems, processes, and support feel seamless and human.
The People Operations Coordinator plays a critical role in keeping the engine of our People function running smoothly. This role supports the full employee lifecycle — from onboarding through offboarding — while ensuring data accuracy, compliance, and a consistent, high-trust employee experience. You’ll partner closely with Payroll, Total Rewards, and People leadership to maintain strong operational foundations while helping evolve and improve how we support our teams as we grow.
This is an ideal opportunity for someone who is highly organized, systems-minded, service-oriented, and excited to deepen their career in People Operations and Total Rewards.
This role reports to the Chief People Officer and is remote or hybrid; candidates based in the Nashville area will work onsite 1-2 days per week, and remote team members must be located within Central or Eastern time zones to support our studio hours of operation.
What You’ll Do
Employee Lifecycle & People Operations
- Coordinate onboarding, offboarding, job changes, transfers, and employment status updates
- Maintain accurate employee records and digital personnel files within the HRIS
- Support leave of absence, accommodation, and return-to-work processes in partnership with senior People leadership
- Serve as a first point of contact for employee questions related to People Operations processes, escalating complex matters appropriately
- Help ensure employees experience clear, timely, and supportive communication throughout lifecycle moments
HRIS & Data Integrity
- Support day-to-day administration of the HRIS (UKG), ensuring data accuracy and completeness
- Partner closely with the Payroll Manager to ensure clean and timely data handoffs for payroll inputs
- Run audits and reports to proactively identify discrepancies or data risks
- Assist with system testing, workflow updates, and documentation when processes evolve
Benefits & Total Rewards Support
- Provide administrative support for benefits enrollments, life events, and vendor coordination
- Assist with annual benefits renewal preparation, audits, and employee communications
- Support compensation and recognition processes through documentation and tracking approvals
- Maintain confidentiality and accuracy of sensitive compensation and benefits information
Compliance & Documentation
- Support compliance activities aligned with federal, state, and local employment regulations
- Prepare documentation for audits, internal reviews, and reporting requests
- Maintain People Ops policies, templates, and SOPs to ensure clarity and consistency
Process Improvement & Team Support
- Identify opportunities to streamline or automate People Operations workflows
- Support cross-functional People projects and initiatives
- Contribute to a service-oriented People team culture that balances operational precision with empathy
Who You Are
At Tend, how we work matters just as much as what we deliver. Our values and competencies guide how we support employees, collaborate across teams, and build scalable People Operations practices.
Tend Values
- Tend to Others - You approach People Operations with care and follow-through, ensuring employees receive accurate information and timely support that builds trust and confidence.
- Be Brave Enough to Lead - You raise questions, flag risks, and speak up when processes or data don’t look right, helping strengthen systems and prevent downstream issues.
- Savor the Ride - You bring steady positivity and professionalism to detailed operational work, helping create a supportive and collaborative team environment.
- Embrace Our Differences - You communicate respectfully and adapt your approach when partnering with employees and leaders across roles, markets, and backgrounds.
- Rooted in Growth - You actively seek feedback, learn new systems and processes, and continuously build your expertise in People Operations and Total Rewards.
Role-Based Competencies
- Bring Order to Complexity - You organize information, workflows, and documentation in a way that creates clarity and consistency across People processes.
- Protect What Matters - You maintain strong attention to detail and handle sensitive employee data with discretion, ensuring accuracy, confidentiality, and compliance.
- Make It Easier - You look for opportunities to simplify processes, reduce manual work, and improve the employee and People team experience through thoughtful operational improvements.
What You Have
- 3–5 years of experience in People Operations, HR Operations, or HR administration in a similar role
- Hands-on experience working in an HRIS environment (UKG strongly preferred)
- Strong attention to detail and demonstrated ability to manage confidential information
- Proficiency in Excel and/or Google Sheets (filters, lookups, basic reporting)
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Strong written and verbal communication skills
- Experience supporting multi-state employee populations preferred
Preferred:
- Experience supporting benefits administration
- Exposure to payroll-adjacent workflows or payroll data preparation
- Bachelor’s degree in HR, Business, or related field
Physical Requirements
- Ability to work primarily in a seated position using a computer for extended periods
- Ability to communicate effectively via video, phone, and written communication
- Occasional travel may be required for team meetings or company events
- Ability to lift up to 15 pounds occasionally (office materials or equipment)
What We Offer
We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:
🩺 Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills.
💰 Plan for the Future - 401(k) plan because your future matters just as much as your now.
💡 Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real.
🛍️ Smart Spending Options - We’ve got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further.
🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.
💸 Bonus Eligible - This role includes annual bonus potential based on both company performance and your impact.
Pay Range
$80,000—$90,000 USD
The Tend Difference
The highest standard of care, anywhere.
At Tend, you’ll work alongside esteemed clinical leaders and experience-obsessed colleagues to deliver care that’s not only top-tier — it’s unforgettable. With access to advanced technology and thoughtfully designed studios, you’ll help create dental experiences that patients actually look forward to. Our hospitality-driven approach makes every visit feel personal, warm, and empowering.
A top-tier clinical team who puts patients first.
We value science over sales and lead with empathy, transparency, and integrity. There are no production quotas here — just a shared commitment to doing what’s right for our patients. We foster a collaborative, inclusive culture where team members go the extra mile for each other and for every patient who walks through our doors.
Innovate Dentistry. Tend to Others. Grow Together.
Tend is redefining what it means to grow a career in dentistry. We offer a modern, patient-first environment backed by cutting-edge tools and systems, industry-leading compensation and benefits, and robust opportunities for continuing education and professional development. Whether you’re clinical or corporate, you’ll be part of something meaningful — and surrounded by people who care.
Tend is an Equal Opportunity Employer.
We’re committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.
Legal and Compliance Notice:
Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.
Your privacy matters.
To learn more about how we collect, use, and protect your information, please review our privacy policy here.
