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Product Manager Buyer Experience

Job Description

About the Role

RB Global / IAA is seeking an experienced Product Manager to own the end-to-end buyer experience within our digital automotive marketplace. This role focuses on helping customers search, evaluate, and purchase vehicles online through intuitive, data-driven product experiences.

You will work cross-functionally with Engineering, Design, Data, and Marketing to improve search, SEO, personalization, and merchandising capabilities. The ideal candidate combines strong analytical and technical skills with a deep understanding of user behavior and online commerce.

This is a high-impact role shaping the strategic direction of our buyer-facing marketplace.

What You’ll Do

  • Own and evolve the buyer journey across search, browse, and purchase experiences

  • Use data, experimentation, and customer insights to drive product decisions

  • Partner closely with Engineering, Design, and Marketing to deliver product improvements

  • Build and execute a product roadmap aligned with RB Global growth objectives

  • Leverage AI/ML to enhance search, recommendations, personalization, and merchandising

  • Monitor product performance using analytics tools (e.g., Google Analytics, experimentation platforms)

  • Translate insights into clear product requirements, user stories, and backlogs

  • Identify and prioritize opportunities that improve engagement and conversion

  • Ensure high product quality by staying deeply involved in delivery and releases

  • Communicate progress, risks, and trade-offs clearly to stakeholders

  • Balance scope, priority, technical risk, and business impact across initiatives

What Success Looks Like

  • A clear, executed roadmap that drives buyer engagement and revenue

  • Improved search and discovery performance

  • Strong cross-functional alignment and predictable delivery

  • Data-informed decisions that result in measurable business value

  • A seamless and intuitive buyer experience

Who You Are

  • A strong advocate for the customer, balanced with business outcomes

  • Comfortable operating in fast-changing environments

  • Confident making decisions with minimal direction

  • Skilled at influencing without authority

  • Highly organized, accountable, and delivery-focused

  • Analytical, pragmatic, and results-oriented

Qualifications

  • Bachelor’s degree or equivalent experience

  • 5+ years of Product Management or Product Development experience

  • Experience owning customer-facing digital products (marketplace, eCommerce, or SaaS)

  • Strong ability to translate business needs into technical requirements

  • Experience working cross-functionally with engineering and design

  • Strong written and verbal communication skills

Working Relationships

You will partner closely with:

  • Engineering & Technology leaders

  • Marketing Strategy

  • Business stakeholders

  • Customers and buyers for feedback and insights

Travel

  • Occasional travel required

Why RB Global

You’ll help shape the future of a large-scale digital marketplace used by buyers around the world. This role offers the opportunity to influence product strategy, improve customer experience, and drive profitable growth across the business.

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