Job Description
Thumbtack helps millions of people confidently care for their homes.
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
About the Legal Team
Our Legal team is a strategic partner at the heart of the business; focused on enabling growth, innovation, and operational excellence while responsibly managing and mitigating risk. We work cross-functionally across the organization, including Trust & Safety, Finance, Marketing, Sales, People, Product, Engineering, and Operations, to build a trusted, compliant, and scalable marketplace. Whether shaping product design, negotiating key initiatives, or supporting new growth efforts, our mission is to help the business move forward confidently and responsibly. Legal isn’t a roadblock; it’s the Road to Yes.
About the Role
As Legal Compliance Manager, you will lead and mature Thumbtack’s privacy compliance program while supporting the development and execution of our AI compliance efforts during a period of rapid product evolution and increased AI adoption. This role sits within the Legal team and focuses on designing, operationalizing, and scaling compliance processes that align with our business model and evolving regulatory landscape. You will partner closely with Legal, Product, Engineering, and Operations to ensure compliance requirements are embedded into day-to-day operations and product development workflows. Your work will ensure our compliance program is measurable, durable, and built to scale alongside the business.
What you’ll do
- Lead and mature Thumbtack’s privacy and AI compliance programs to ensure they are well designed, effectively executed, and aligned with regulatory requirements.
- Own and operate core compliance processes, including DPIAs, regulatory audit workflows, data mapping, consent management, and AI governance.
- Partner cross-functionally to operationalize legal requirements through clear processes, controls, and project management.
- Track compliance commitments, identify gaps, and escalate risks appropriately to ensure timely resolution.
- Develop practical training, documentation, and guidance to increase awareness of privacy and AI compliance obligations across the organization.
- Continuously improve and streamline compliance processes as Thumbtack’s data use and AI capabilities evolve.
In order to be successful, you must bring
- Bachelor’s degree and 7+ years of experience in privacy compliance, data governance, risk management, or related fields.
- Strong working knowledge of U.S. and global privacy laws and emerging AI regulatory frameworks.
- Experience leading complex, cross-functional compliance initiatives from planning through execution.
- Hands-on experience with DPIAs, privacy tooling, data mapping, consent management platforms, and system integrations.
- Solid understanding of compliance program management, internal controls, and risk assessment methodologies.
- Working knowledge of data systems, software development lifecycles, and operational workflows.
- Strong cross-functional collaboration skills and a pragmatic, solution-oriented mindset with a passion for responsible AI.
Expected salary ranges
- For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $131,800.00 - $170,500.00.
- For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $119,000.00 - $154,000.00.
- For candidates living in all other US locations, the expected salary range for this role is currently $112,200.00 - $145,200.00.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
#LI-Remote
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected].
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
