Job Description
OUR MISSION
We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.
Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.
As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.
Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.
WHAT YOU’LL DO
As a member of the Quality Assurance team, you will be primarily responsible for supporting and enabling our Social Workers through training and quality audits. Our Care Team social workers are on the frontlines serving individuals diagnosed with cancer as their advocates, navigators, and coordinators throughout the continuum of care.
This role reports to our Director of Quality, Training and Enablement but works closely with the Social Work Team and will play a fundamental role in developing and maintaining the standards of quality that Thyme Care strives to meet. Additionally, you will help improve Thyme Care’s service offerings by partnering closely with our clinical leadership and cross-functional teams to uphold and improve our standards.
This role will be responsible for:
- Conducting routine audits of our social work team’s interactions with members
- Coaching and developing our team of social workers to provide the highest quality care and assisting with conducting training, as needed.
- Evaluate new hire training effectiveness, and provide PIP support, through audits of telephonic social work interactions with members, in addition to supporting documentation, to ensure accuracy, compliance, and value-added interactions that drive positive health outcomes.
- Create individualized training plans, coaching sessions, and feedback for new hires and social work team members, based on identified training gaps and audit findings.
- Conduct check-in sessions with Team Leads/Managers/ Director to evaluate training effectiveness, gaps. and areas for improvement.
- Conduct/Support new hire ramp-up auditing and feedback sessions as required.
Although primarily focused on quality assurance, this role will also support the Education & Enablement Team’s efforts in developing and delivering comprehensive training programs, advanced learning modules, and ongoing support to ensure social workers understand their role in the program and continuously grow in their skills.
This job description is not intended to be all-inclusive. Employees may be required to perform other duties as assigned by management to meet business needs.
WHAT YOU’VE DONE
To hit the ground running, the ideal candidate should have a proven track record in assuring high-quality care, coaching social workers, and contributing to clinical onboarding and training. This role can be remote or hybrid based in our Nashville office.
- Master’s in Social Work (MSW) required; LCSW license required. LCSW-S preferred
- At least 3 years of direct experience in oncology or palliative care social work.
- Current or ability to provide documentation of previous Certifications: Certified Oncology Social Worker (OSW-C), Certified Advance Hospice and Palliative Care Social Worker (APHSW-C),
- Experience with coaching, auditing, or training social work or interdisciplinary care teams preferred.
- Strong communication, interpersonal, and mentoring skills.
- Ability to work both independently and as a collaborative team member.
- Technologically fluent—proficient in healthcare systems, remote communication tools (Google Suite, Slack), and EHRs.
- Strong communication, coaching, mentoring, and interpersonal skills
- Ability to work independently and as part of a multidisciplinary team
- Proficiency in using healthcare information systems and educational technology
WHAT LEADS TO SUCCESS
People-first. Thyme Care’s mission and members matter to you, deeply.
A LMSW. You must have a Master’s in Social Work (MSW) and an unrestricted Social Work license and willingness to obtain additional state licenses, as needed.
Experience. You have at least 5 years of Clinical Social Work experience with 3 years of oncology social work and/or palliative care. Additionally, you have experience with clinical education and regulatory/quality audits.
An eye for quality. You are passionate about upholding and raising the bar in delivering high-quality care and challenging the team to adhere to and improve the standard of care, to be at their best, and never lose sight of the goal.
Organized. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
Effective listener and communicator. You always start by listening, and you hear what may not be voiced because you listen so intently to others. You build rapport and great working relationships with colleagues and articulate feedback effectively and objectively.
Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course… and part of the adventure.
A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video chatting, Google Suite, Slack, electronic health records, or comfort in learning new technology is important.
OUR VALUES
At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The pay rate for this role is $97,000/annually. The salary range could be lower or higher than this if the role is hired at another level.
We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.
Be cautious of recruitment fraud , and always confirm that communications are coming from an official Thyme Care email.
