Job Description
The General Manager, Title & Escrow will build and scale our national title and escrow operation from the ground up to support our rapidly growing SFR acquisitions business—currently acquiring thousands of homes annually. This is a rare opportunity to create meaningful impact by designing and implementing a best-in-class title organization that will become a competitive advantage for the company.
This role requires both strategic vision and hands-on execution. You’ll establish operational frameworks, build high-performing teams, and leverage relationships with national underwriters to scale this core function. The ideal candidate is a proven title executive with deep operational experience, a strong network in the industry, and a track record of scaling operations in high-growth environments. Success requires effective collaboration across our portfolio companies to deliver seamless transaction execution at scale.
Core Responsibilities
1. Operational Leadership & Execution
- Design, launch, and scale multi-state title and escrow operations, ensuring compliance with all regulatory and underwriting standards.
- Implement efficient workflows, SLAs, and process controls to deliver consistent, high-quality closings for residential transactions.
- Lead day-to-day operations, including technology integrations, audit readiness, and ongoing optimization of closing performance metrics.
- Drive innovation through adoption of modern title technology, automation, and data-driven process management.
- Oversee financial performance, including P&L accountability, revenue forecasting, and margin optimization.
2. Organizational Design & Talent Development
- Build the organizational structure and staffing model for a national title and escrow business.
- Recruit, onboard, and mentor high-performing teams — including title and escrow managers, escrow officers, and support staff.
- Develop and implement training programs, operating procedures, and career pathways to support scalability and consistency.
- Foster a culture of operational excellence, accountability, and continuous improvement.
3. Strategic Underwriter & Partnership Management
- Develop and maintain strong relationships with major national underwriters, ensuring best-in-market pricing, support, and partnership alignment.
- Negotiate underwriting agreements, premium structures, and compliance frameworks that optimize cost and service levels.
- Serve as the primary liaison for audits, licensing, and compliance coordination with underwriters and regulators.
- Represent the company as a trusted and respected industry partner across underwriter and vendor networks.
Qualifications
- 15+ years of progressive leadership in title and escrow operations, with national or multi-state scope.
- Demonstrated success building or scaling a title and escrow business, ideally in a tech-enabled or high-growth environment.
- Deep operational understanding of residential closing processes and title insurance compliance.
- Established relationships with major national underwriters and a history of effective negotiation and partnership management.
- Experience owning business unit P&L, implementing technology-driven efficiencies, and managing large-scale teams.
- Entrepreneurial, adaptable, and comfortable operating in ambiguity — ideally with experience in a startup or new business launch context.
