Unitary

We automate high-volume operations using Virtual Agents. Our Virtual Agents combine AI and human experts to deliver entire workloads with human-level accuracy. Our system works directly within your existing tools. It logs in with standard credentials and navigates systems just like a human. This means no tech integrations, process changes, or engineering effort on your part.

Our Virtual Agents learn specific workflows. They can handle complex tasks with multiple steps and logic, including synthesizing data and making decisions based on policies or guidance. If a task requires human judgment, our Virtual Agents escalate it to a human expert. This ensures accuracy across the entire workload.

Our customers report 80-100% automation rates on complex, multi-step processes. They see a 50% reduction in operational costs from day one and a 19% boost in customer satisfaction, which they link to faster task processing. Our pricing model is outcome-based: no upfront costs, setup fees, or hidden costs. You only pay when results are delivered.

We serve commercial insurers (Managing General Agents, brokers, and carriers) and online marketplaces. For MGAs, we automate submissions intake, data ingestion, post-bind processing, and document triage and indexing. For brokers, we handle client onboarding, application ingestion, premium, tax, and collections processes, and carrier reporting. Insurance carriers use our Virtual Agents for renewals, mid-term adjustments, compliance and bordereaux reporting, and policy administration. For online marketplaces, our applications include content moderation, seller and business verification, and fraud detection. Sacha Haco and James Thewlis founded Unitary in 2017. We are ISO & SOC 2 certified.

Our aim is to make automation simple, reliable, and risk-free, so teams can spend less time on manual work and more time on valuable outcomes. We focus on developing safe and fair AI solutions, prioritizing safety, trust, and advanced AI capabilities.

We are a remote-friendly team of 11-50 employees. We have a small, mission-driven team culture, focused on safe and fair AI solutions. As an early-stage startup, we collaborate globally and hold occasional in-person off-sites.

We offer:

• Flexible hours and location
• Competitive salary and equity package, plus occupational pension
• Generous paid parental and sick leave
• Annual budgets for professional development and health and wellness
• Three team off-sites per year in London or other European destinations
• Additional compensation for ²⁴⁄₇ on-call shifts