Job Description
The Role:
Unlock Health is seeking a passionate and results-driven Associate Manager, Client Experience to be part of our growing client experience team. This role is crucial in managing relationships with our clients, executing engagements flawlessly, coordinating internal team members, and assisting in retaining and growing accounts through upsell and cross-sell opportunities. The ideal candidate will have a good understanding of account management principles, our clients’ business needs, digital marketing and as it pertains to achieving results, and our service offerings.
What You’ll Do:
- Support Client Experience team and client needs to include reporting, data, budgets.
- Support on project need basis can include note taking administrative work, research, deck etc.
- Facilitate and manage day-to day activities with a small book of business with oversight.
- Manage client relationships by leading the day-to-day communications with clients and delivering excellent customer service
- Develop and drive timelines, ensuring the internal team hits all defined milestones
- Possess fluency when it comes to representing our capabilities and services, and how to apply them to clients’ needs
- Communicate client needs and relevant context with the internal client experience team in a clear and timely manner
- Collaborate with internal account teams to develop and execute marketing campaigns, digital strategies, and other initiatives that support client objectives
- Manage clients’ budget and partner with Campaign Ops team in developing and delivering reports to clients
- Monitor status of work against expectations, timelines, and budget to ensure we are delivering work as we have promised to clients
- Identify and raise potential issues or barriers that may be putting work or client relationship(s) at risk
- Assist in serving as a primary point of contact and trusted advisor for clients, ensuring timely and effective communication and issue resolution
- Maintain a basic understanding of industry trends, competitive landscape, and regulatory requirements that impact client business
Ideal Qualifications
- Bachelor’s degree in business, marketing, or related field
- 0-3 years of experience in account management, client services, or related field
- Experience in the healthcare industry required
- Excellent communication, interpersonal, and problem-solving skills
- Demonstrated ability to deliver results and exceed expectations
- Remote staffing, but ability to travel as necessary for key meetings
Perks and Benefits
- Competitive Salary
- Health, Dental and Vision benefit packages to fit all types of lifestyles
- Life, Short- and Long-Term Disability Insurance paid 100% by the company
- FSA / HSA Options
- 401(K) with a generous company match program
- Flexible Paid Time Off (aka- unlimited)
- Paid Parental Leave
- Hybrid and Remote work schedules available
- Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
- Employee Referral Program
Equality Opportunity Employer Statement
Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
About Us:
Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare - and integrated with a managed care consultancy with deep revenue strategy expertise. We brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy so healthcare organizations can attract and retain patients, grow brand equity, and protect their margins. We help our clients do everything from patient acquisition and brand building, to simplifying complex martech ecosystems, and creating digital experiences. Our work is rooted in clarity, authenticity, and a deep understanding of what moves healthcare forward.
