Job Description
We are looking for an AI Automation & Voice Agent Specialist to help implement AI-driven customer communication and reservation systems for a fast-growing U.S.-based company.
This role will primarily focus on developing and training AI-powered phone and customer interaction systems using existing company data, including recorded calls, text conversations, FAQs, and operational workflows. The ideal candidate will have experience working with conversational AI, automation platforms, and customer service technologies capable of improving response times, reservation handling, and operational efficiency.
In addition to the AI automation responsibilities, this person will also support broader marketing initiatives and assist with web and digital-related tasks as needed.
Key Responsibilities
AI Automation & Customer Systems
- Develop, configure, and train AI-powered phone/chat agents using existing customer interactions and operational data
- Organize and structure company information, FAQs, call recordings, and workflows to improve AI learning and automation accuracy
- Implement AI systems capable of answering inbound customer inquiries and assisting with reservations/bookings
- Optimize conversational flows and customer experience through AI-driven automation
- Integrate AI tools with CRM systems, booking platforms, and communication channels
- Continuously test, improve, and maintain automation workflows and AI responses
Marketing & Digital Support
Support marketing automation initiatives and digital campaigns
Assist with website updates, landing pages, and general web-related tasks
Help improve digital workflows and customer engagement systems
Support branding, content organization, and online customer experience improvements
Experience working with AI automation, conversational AI, chatbots, or AI agents
Familiarity with OpenAI/ChatGPT-based tools and AI workflow implementation
Experience handling customer service automation or reservation/booking workflows
Understanding of APIs, integrations, and automation platforms
Experience organizing and structuring data for AI training purposes
Strong problem-solving and analytical skills
Excellent English communication skills
Ability to work independently and proactively in a remote environment
Preferred Qualifications
- Experience with tools such as OpenAI, Zapier, Make.com, Twilio, Vapi, Retell AI, GoHighLevel, or similar platforms
- Background in customer experience automation or CRM systems
- Basic knowledge of web design, website management, or digital marketing
- Experience supporting small to medium-sized business operations through automation
Ideal Profile
Tech-savvy and highly adaptable
Interested in AI implementation and business automation
Organized and detail-oriented
Strong balance between technical execution and business understanding
Comfortable working in a fast-paced entrepreneurial environment
Motivated to grow into a long-term strategic role within the company
Work for the most exciting companies in the North American Market.
Flexible schedules.
Work from anywhere.
Highly competitive compensation.
