Job Description
At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
As the Manager, Customer Success, you will lead a team of growth Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy and retention in Vanta’s rapidly expanding customer base. You will develop a high-performing team of CSMs who are customer value-focused and results-driven.
You will be responsible for influencing the design of our growth CS strategy, developing a repeatable methodology to guide our customers in using Vanta as the foundation of their modern GRC program. Partnering closely with Sales, Product and Marketing leaders to represent your team and customers will be key to success in this role. You will be at the forefront of delivering Vanta’s GRC value and a key leader in executing our downmarket strategy.
What you’ll do as a Manager, Customer Success at Vanta:
Hire, mentor and develop a team of expert CSMs and a culture of customer centricity, high performance and accountability
Influence strategy and design of the customer success methodology, including implementation, adoption, customer value and risk management
Define strategies and coach your team to achieve KPIs, including revenue retention and customer health
Through coaching your team, drive adoption of effective portfolio prioritisation, success planning, risk management and expansion identification.
Develop enablement programs that ensure your team members are experts in Vanta’s products, our space and CSM skills
Partner closely with cross-functional teams, including revenue operations, product, marketing, sales, recruiting and more
Thrive in a fast-paced startup environment and contribute to transformational change
How to be successful in this role:
5+ years of experience leading customer-facing teams, preferably in Customer Success or Account Management
A passion for team development, including the ability to define onboarding and ongoing enablement programs that result in career growth for your team
Experience managing customers at scale with complex product requirements and multiple levels of stakeholders
A proven track record of establishing executive-level relationships, navigating issues and escalations and balancing the needs of both the customer and the business
Strong critical thinking and clear communication skills
Demonstrate a history of making decisions using frameworks and backed by data
Thrive in a fast-paced environment and can effectively lead teams through change
Have a deep curiosity about emerging technologies and an enthusiasm for cybersecurity
A natural affinity for problem-solving, and an enthusiasm for making a large impact early on at a start-up
Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact
What you can expect as a Vanta’n:
Industry-competitive salary and equity
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks paid Parental Leave for all new parents Health & wellness stipend
Remote workspace, internet, and mobile phone stipend
Commuter benefits for team members who attend the office
Pension matching
25 days of Annual Leave per year and unlimited sick time
8 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events!
Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney
#LI-hybrid
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
About Vanta
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world’s leading Trust Management Platform, our vision remains unchanged.
Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that’s real-time and transparent.
