Job Description
Company Description
Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry.
We are a growing, values-led community of 350 plus employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. And we’re succeeding!
Veracross is five product brands in one global tech company
- Veracross SIS is a one-person, one-record school management platform
- Magnus Health provides cloud-based Student Health Record (SHR) solutions
- Digistorm connects with their communities through Digistorm Websites, Digistorm Funnel, and Digistorm Apps.
- Epraise incentivizes student well-being and connects teachers, students, and families.
- Firefly provides an online learning space for students and teachers
About the Role
We’re forming a new AI & Data Operations team and hiring our first AI Platform Engineer to bring safe, practical AI operations into our EdTech products. You’ll work end‑to‑end across the AI stack – from infrastructure to shipping features.
This is a hands‑on role. You’ll partner closely with engineering leadership and product teams to ship AI features that help schools, while ensuring reliability, safety, and cost control.
What You’ll Do
Build AI‑Powered Product Features
Design and ship agentic AI products to optimize and automate school operations
Build systems using school‑specific data and institutional knowledge; develop prompt strategies and reusable libraries
Integrate AI capabilities into existing Ruby on Rails applications via APIs and SDKs
Operate, Optimize & Scale LLM Systems
Curate and maintain our AWS AI infrastructure (Bedrock, GuardRails, etc.)
Evaluate and select models, benchmark quality, latency, and cost on school operations tasks
Optimize prompts, caching, batching, and workflows to improve performance and reduce spend
Monitor token usage and implement budgeting and cost controls; run A/B tests across approaches
Safety, Guardrails & Compliance
Design guardrails to prevent hallucinations, bias, and inappropriate outputs
Detect and redact PII in AI inputs/outputs; establish safety protocols for K–12
Build feedback loops for human review and continuous improvement
Observability & Evaluation
Instrument AI systems with logging, metrics, and tracing; build dashboards for quality, latency, cost, and safety
Create evaluation datasets and automated testing pipelines, incorporate user feedback into ongoing improvements
Research & Enablement
Stay current with the AI/ML ecosystem; prototype new models, techniques, and tools
Evaluate and select AI hosting solutions (AWS AgentCore, Cloudflare Agents, etc.)
What You’ll Build (First 12 Months)
AI‑powered features with measurable impact on school operations
Core AI operations infrastructure: evaluation, monitoring, and guardrails
Scalable best practices for responsible AI across our products
5+ years of software engineering experience, including hands‑on LLM work
Experience building and operating production AI applications
Strong understanding of prompt engineering LLM best practices
Comfortable working with APIs in a polyglot environment
Strongly Preferred
Applied AI skills
Ruby on Rails experience (or willingness to learn quickly) or similar frameworks
Experience in regulated or safety‑sensitive domains
Personal Qualities
Pragmatic, production‑minded, and security focused
Curious and fast‑learning; clear communicator with technical and non‑technical audiences
Mission‑driven about improving school operations
Why This Role Is Unique
One of the first roles shaping AI solutions across our entire product portfolio
Direct impact on the quality of life of our users
Modern AI solving real problems—not research for research’s sake
Work on a roadmap with strong executive support on a small team with big influence
Our Tech Environment
Ruby on Rails applications • SQL Server, Postgres & MySQL • AWS cloud infrastructure
You’ll have meaningful input into tool selection, workflows, and long‑term AI strategy.
- Our team is fully remote- everyone works from home
- 25 days holiday, plus public holidays
- 4% matched pension contributions
- Payroll Giving
- Private medical
- Discounted Gym Membership
- Cycle Scheme
- Enhanced Sick pay
- Enhanced Maternity, Paternity, Adoption and shared Paternity Leave pay.
- Employee Assistance Program
