Job Description
Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and 287,885 locations in 95 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, innovation, integrity and impact.
The Agent-OnboardingQualityControlSpecialistwillberesponsible for ensuringthattheprocessesrelatedtotheopeningofnewagenciescomply with thequalitystandardsestablishedbyViamericas,alignedwiththeindustryandregulations.Thispositioniscriticalbecauseofthequality standardsthatarebeingdemanded,thusminimizingagenciesthatcloseinlessthan90daysandmonitoringexceptionsincreditapproval.
Duties and Responsabilities
Identifying andCorrectingErrors:
- Identifyandcorrecterrors,whichmaybemadeduringtheonboardingprocess,proactively,reducingtheneedforsubsequentcorrectionsandimprovingoperationalefficiency.
Process Optimization:
- Continuouslyreviewandproposeoptimizationsin the On-Boardingprocesses,suggestingbestpracticesandadjustingprocedurestoincreaseefficiency.Thiswillnotonlyspeeduptheactivationtimeofnewagencies,butalsofree up resourcesforothercriticalactivities.
- Suggestmetricsandevaluationsystemstomonitortheperformanceoftheopeningprocess.
Documentation Control:
- Validatethecorrectreceiptandverificationofthedocumentationnecessaryfortheopeningofnewagencies,ensuringcompliancewithlegalandregulatoryrequirements.
- Implementthefollow-uptodeadlines andexceptionsmadeduringtheincorporationprocessthatoccursforcertainapplications,ensuringthateachfileiscompleted.
Staff TrainingandDevelopment:
- Implementone-to-onefeedbackprogramsforthestaffinvolvedintheOnboardingprocess,accordingtocontinuousauditingas themain part of the role.
- Conductcasestudiesforperiodicgroupmeetingsseekingtobealignedwithqualitystandardsandbestpractices,whichwillcontributetogreaterteamcohesionandeffectiveness.
Track testingfortheonboardingprocessinSalesforce
- Followup on theprocessofchangingtheonboardingplatformfromViaSalestoSalesforce,identifyingandreportingbugsasneeded.Identifyopportunitiesforimprovementintheprocess.
- Collaboratecloselywithsales,operations,andtechnicalteamstoensure that issuesareresolvedin a timelymannerandnecessaryimprovementsareimplementedtooptimizethenewagentonboardingexperience.
- Followuponproposalsinstagesaccordingtotheexecutionoftheprojectandbeinconstantobservationandreviewofimprovementsaccordingtothebusinesscasesthatariseand/ordifferentcontextsoftheindustryandthecompanyingeneral.
Information Security Responsibilities
- Make sure you and your team read, acknowledge and comply with Viamericas’ Staff Information Security Policy.
- Make sure you and your team attend periodic Information Security training provided by Viamericas.
- Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded, and opened a suspicious file, etc.
Supervisory Responsibilities
The incumbentwillhavetocoverforvacationsor absencesoftheTeamLeaderor Supervisorandco-leadtheAgent-OnboardingDepartmentintheMedellínandTijuanaoffices.
Qualifications
- Technologicaldegreeinbusinessadministration,businesslogistics,finance,orrelated field.
- IntermediatelevelofEnglish
- At least two years of experience in supervisory roles within operational environments, such as call centers or administrative functions, preferably with a focus on quality control, compliance, or onboarding processes.
- Proficient in the useofofficetoolssuchasMicrosoftofficeandothers.
- Additional Certifications:Customerserviceandtelephonesupport.
- Abilitytodetecterrorsandproposeeffectivesolutions.
- Excellentcommunicationandteamworkskills.Attentiontodetailandabilitytomanagemultipletasksefficiently.
- Creativityandinnovationtosuggestandcreateimprovementactions,basedontheoptimizationofresources.
- Usetoolstomeasureandcontrolplannedobjectivesandresultsachieved.
Working Conditions
Generalworking officeconditionswith ahybridwork schedule.OccasionaltraveltoourTijuana,Mexicooffice.Availabilitytoworkon weekends and overtimedepending onoperationalneeds.
Come work for industry leaders! We are the fastest growing company in the industry, with best in class products. We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
