Job Description
Company Description
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.
Progress starts with you.
Job Description
If you think you could support the Visa family by joining Cybersource as a Technical Solutions Analyst, we want to hear from you.
This role is the technical touchpoint for our largest and most important clients. Collaboration and customer-centricity are the words we live by. The role will rely on your technical creativity and client knowledge to solve our customer’s business challenges, guiding your client-side stakeholders to get the best out of the Cybersource product portfolio.
Our team understands merchant-side payments inside and out! And while we do want you to stay a part of our team, we also want to help you succeed in your career with Visa. Our consultative Cybersource knowledge is valued across the business and former team members have moved into Sales Engineering, Sales, Solutions Management, and more.
Main Job Tasks and Responsibilities:
- Act as the single point of technical contact for assigned merchant and partner accounts
- Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, or Operations teams
- Act in the role of subject matter expert on all aspects of the push payment platform ranging from product behavior to deep technical expertise.
- Provide technical implementation assistance to developers
- Perform business analytics and performance monitoring of live merchants and partners
- Provide eCommerce and payment acceptance consultative guidance and best-practices to merchants and partners
- Educate merchants on how ongoing enhancements of Visa services may benefit their business
- Create, edit, and distribute client notifications and communications
- Participate in requirements, design, and roll out of new products and services
- Represent Client Support to other departments in the company including sales, operations, product management, and product development
- Partner with Sales to build relationships with technical and business contacts across the account portfolio
- Stay current with industry and client trends and develop/maintain a strong knowledge of Visa products and services.
- Proactively identify operational opportunities with an eye on scalability, document recommendations to increase client experience, service quality, and efficiency.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
Basic Qualifications:
- 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
Preferred Qualifications:
- 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
- In-depth technical experience such as customer support, software development, or web development
- Client facing experience. Demonstrated success in customer relationship management.
- Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner
- Experience working with e-commerce platforms, transaction processing and payment service providers (gateways).
- Understanding of mobile payments and architecture, including, NFC, TSMs, OTA, secure elements, contactless payments, online/remote payments, QR Codes, cloud based payments and chip cards (contact and contactless).
- Demonstrated strong leadership capabilities and interpersonal skills
- Executive-level written and verbal communication, and customer interaction skills
- Strong organization skills including resolution management and follow up
- Strong problem solving skills
- Experience with web-based software development technologies: PHP, ASP, NET, JavaScript, HTML, XML, JSON, REST APIs
- Understanding of Web Security: SSL, HTTPS, Hash algorithms
- Strong SQL skills
- Familiarity with PCI DSS
Additional Information
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for this position is 94,400.00 to 146,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
