Job description
Voltex Electrical is on the lookout for a proactive and detail-oriented IT Support Specialist to join our dynamic team. In this role, you will be the frontline hero ensuring that our staff’s technical needs are met effectively and efficiently. You will provide exceptional support to enhance our team’s productivity and tackle a variety of IT challenges, contributing directly to the smooth operation of our business.
Your responsibilities will include troubleshooting hardware and software issues, managing network configurations, and providing support for our telecommunications systems. If you have a passion for technology, enjoy solving problems, and are committed to providing excellent customer service, we want to hear from you!
Key Responsibilities
Act as the first point of contact for IT support requests via chat, email, ticketing system, or in person
Diagnose and resolve day-to-day IT issues, including:
- How To and any Technical related queries Windows and macOS systems
- Microsoft 365, Google Workspace, and other collaboration tools
- VPN (SASE) and basic network connectivity
- Printers, phones, and peripheral devices
- VOIP (3CX)
Support employee onboarding and offboarding, including:
- Device provisioning and setup
- Account creation, access changes, and offboarding tasks
Install, configure, and maintain workstation software and hardware
Assist with identity and access management (IAM) activities
Log, update, and resolve support tickets with clear, accurate documentation
Perform software updates and assist with troubleshooting performance or reliability issues
Escalate more complex issues to Tier 2 / Tier 3 support when required (both internal and external)
Maintain IT asset records and manage equipment loans
3+ years’ experience in IT helpdesk, service desk, or technical support
Strong working knowledge of Windows and/or macOS
Familiarity with Active Directory, Azure AD, or similar IAM tools
Experience using IT ticketing systems (e.g. Jira Service Desk, Zendesk, ServiceNow)
Experience supporting remote or hybrid work environments
A practical, methodical approach to troubleshooting and problem-solving
Clear, professional communication skills with the ability to explain technical concepts to non-technical users
A customer-focused mindset with the ability to prioritise and manage multiple requests
High level of professionalism and discretion when handling company information
Private Health Insurance
Paid Time Off
Work From Home options
Training & Development opportunities
Performance Bonus
