Job Description
At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:
• Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.
Warner Music Group (WMG) is a global music entertainment company with a rich history and a diverse roster of artists, a diverse roster of artists, such as Ed Sheeran, Dua Lipa, Diljit Dosanjh, Armaan Malik, Darshan Raval, and Ayushmann Khurrana. We are committed to innovation and leveraging technology to enhance the music experience for our artists and fans.
WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.
Consider a career at WMG and get the best of both worlds - an innovative global music company that retains the creative spirit of a nimble independent.
Your role:
As a Software Application Engineer, you’ll play a key role in maintaining, upgrading, and supporting the technical systems that power Warner Music Group’s global commerce ecosystem. This hybrid role combines elements of software engineering and production support, requiring adaptability, technical breadth, and a strong customer focus. We’re looking for an engineer who takes personal pride in system health and possesses the mindset to improve and maintain systems for scalability, resiliency, and long-term stability.
Here you’ll get to:
Software Engineering & Upgrades
• Implement new and improve existing codes in Java
• Participate in design reviews and code reviews
• Debug and resolve systems errors identified by automated or manual testing
• Upgrade application frameworks to stay current with security patches, support, and performance improvements
Reliability & Monitoring
• Monitor production systems and improve observability to detect and resolve issues proactively
• Lead root cause analyses (RCA) for outages and implement corrective actions
Support & Operations
• Partner with business and operations users to troubleshoot, document, and resolve issues
• Execute manual workflows (e.g., data queries, AWS resource modifications, job restarts) and automate them for efficiency
• Participate in the on-call rotation, responding to high-priority production incidents
Automation & Continuous Improvement
• Enhance CI/CD pipelines (e.g., GitHub Actions, infrastructure-as-code (IaC))
• Contribute to and maintain team knowledge bases, runbooks, and technical documentation
• Drive continuous improvement through process automation and tooling enhancements
About you:
- Experience in implementing and maintaining e-commerce or order management systems
- Experience in software development, ideally with Java
- Experience with relational databases and NoSQL database
- Solid understanding of system integration and messaging (pub/sub)
- Effective communicator who can bridge technical and non-technical discussions
- Adhere to timeline with excellent quality of deliverables
- Passionate about knowledge dissemination and process improvement
- Comfortable collaborating in global distributed teams across multiple time zones
- Experience with Order Management Systems (OMS) preferably IBM Sterling OMS
We’d love it if you also had:
- Experience in developing and maintaining microservices
- Hands-on experience in managing cloud resources in AWS
- Experience being on-call, managing incidents, and meeting SLA commitments
