Job Description
Company Description
A results-driven marketing agency offering deeply collaborative client experiences, proprietary technology, and world-class partnerships. They take immense pride in their independent, women-owned and led status, their unwavering commitment to a purpose-driven approach, their B-Corp status, and their unique structure as a 100% employee-owned company (ESOP).
Job Description
Job Title: Enterprise Quality & Governance Specialist
Reports To: Director, Internal Operational Governance
Term: TBD but estimated 3-6 months
Hours/week: 40
Fully remote
Hourly Rate: ~$55 (please add your ideal hourly rate when applying and we will see what we can negotiate on your behalf!)
SUMMARY
The Enterprise Quality & Governance Specialist sits within the Operations function and serves as an independent enterprise risk and quality partner. This role is responsible for proactively identifying operational gaps, systemic breakdown points, governance inconsistencies, and areas of economic or operational exposure across functions and workflows throughout the organization.
This individual does not own execution or decision-making authority within functional teams. Accountability for remediation resides with the respective functional leader. Instead, this role provides objective assessment, structured documentation of findings, and practical mitigation recommendations that strengthen enterprise clarity, scalability, and predictable performance.
By increasing transparency into how work flows across interconnected functions, this role enables the organization to scale confidently, reduce preventable risk, and reinforce high-quality, sustainable outcomes.
KEY OUTCOMES & RESPONSIBILITIES
Key Outcome: Enterprise Quality & Risk Identification
Key Responsibilities:
- Conduct structured quality and risk assessments across enterprise workflows, functional processes, and delivery models.
- Evaluate alignment between defined commitments, documented expectations, and observed execution practices.
- Identify operational gaps, inefficiencies, failure points, and areas of preventable risk.
- Surface systemic patterns that may create vulnerability as complexity and scale increase.
- Apply structured root cause analysis techniques to distinguish symptoms from underlying design weaknesses.
- Maintain objective, well-documented findings that clearly articulate risk exposure and potential business impact.
- Utilize a risk-informed prioritization approach when assessing new offerings, non-standard work, organizational changes, or technology shifts.
Key Outcome: Enterprise Alignment & Economic Risk Transparency
Key Responsibilities:
- Assess alignment between intended scope, operational delivery practices, and expected economic or performance outcomes.
- Identify areas where inconsistencies between intent and execution may create financial, operational, or reputational exposure.
- Surface risks related to scope ambiguity, inefficiency, capacity strain, unclear ownership, or workflow breakdowns.
- Partner with functional owners to document observed gaps and outline structured mitigation pathways.
- Track recurring alignment gaps that may indicate broader systemic design challenges.
- Provide leadership with summarized visibility into recurring enterprise risk themes and exposure patterns.
Key Outcome: Governance Clarity & Information Reliability
Key Responsibilities:
- Assess whether information used for operational and strategic decision-making is consistent, traceable, and aligned across interconnected workflows.
- Identify breakdowns in documentation, handoffs, communication pathways, or reporting processes that create ambiguity or operational risk.
- Surface inconsistencies between documented process, system outputs, and observed execution patterns.
- Recommend governance enhancements that strengthen clarity, transparency, and cross-functional reliability.
- Maintain structured documentation of findings to support enterprise-level governance visibility and decision confidence.
Key Outcome: Mitigation Partnership & Continuous Improvement
Key Responsibilities:
- Deliver clear, structured mitigation recommendations to functional owners, outlining practical and scalable improvement pathways.
- Partner constructively with leaders to clarify root causes and support systemic strengthening efforts.
- Track progress on mitigation actions while preserving functional ownership of remediation.
- Identify recurring risk patterns and share insights with Business Transformation to inform upstream system design improvements.
- Contribute to strengthening enterprise governance frameworks as the organization evolves.
Other Responsibilities:
- May need to perform other responsibilities and tasks as requested
Qualifications
REQUIRED –
- Bachelor’s degree in Business, Operations, Finance, Marketing, Analytics, or related field; or equivalent professional experience.
- 3–6 years of experience in operational quality, governance, risk analysis, audit, compliance, or comparable enterprise oversight functions.
- Demonstrated experience conducting structured root cause analysis in complex, cross-functional environments.
- Ability to evaluate interconnected workflows and identify systemic risk or inefficiencies.
- Strong analytical and critical thinking capabilities.
- Ability to synthesize findings into clear, structured, and actionable recommendations.
- High professional integrity, discretion, and objectivity.
- Strong written and verbal communication skills, with the ability to engage stakeholders constructively without formal authority.
PREFERRED –
- Familiarity with structured process improvement methodologies (e.g., Lean, Six Sigma, DMAIC, DMEDI).- candidates with these certifications will be prioritized, so please call that out in your application!
- Exposure to change management frameworks (e.g., PROSCI or comparable models).
- Experience applying governance, risk assessment, or internal controls frameworks.
- Experience in professional services, agency, consulting, or other complex matrixed environments.
- Advanced Excel proficiency and comfort analyzing structured datasets.
- Familiarity with enterprise reporting tools (e.g., PowerBI, Tableau, or similar platforms).
CORE COMPETENCIES
CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients
COLLABORATIVE: working with teams and across the organization with ease
OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance
RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments
DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting
Additional Information
We Are Rosie provides strategic consulting and talent solutions for the marketing industry. We partner with more than 200 of the world’s biggest brands and agencies to help them solve unique marketing challenges with the best people, swiftly and at scale. Founded by former advertising executive Stephanie Nadi Olson in 2018, We Are Rosie is on a mission to redefine how marketing works, with an inclusive, human-centric approach that’s better for business and better for marketers. Our company has been recognized as an industry trailblazer and earned many accolades, including being named to the 2023 Global Top 100 Inspiring Workplaces, the Inc. 5000 2022, and Adweek’s Fastest Growing Agencies in 2021.
We Are Rosie is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, marital status, or any other status protected under federal, state, or local law.
