Job Description
Operations Associate (CX)
Location: Remote (within +/- 2 hours of CET)
Contract type: Full-time
Language: Spanish & English
Not Your Typical Workplace
Tired of the traditional 9-to-5? Imagine a world without borders, where talented people can work from wherever they are. That’s the future of work — and it’s what we’re building at WorkMotion.
Our remote-first team spans the globe, helping companies hire, onboard, and manage talent internationally through smart, flexible workforce solutions. Fast-paced, people-driven, and globally connected, we help businesses build teams without borders.
More Than a Role
Our Customer Experience Operations (CX Ops) team is looking for a detail-oriented, analytical, and client-focused Operations Associate who is fluent in Spanish and English.
In this role, you’ll be the bridge between our clients and seamless operations. You’ll investigate invoices, troubleshoot platform issues, and help clients understand how our solutions work.
You’ll use your analytical and numerical skills to solve complex issues, identify patterns, improve processes, and make sure our clients receive clear and effective support.
If you enjoy solving problems, connecting the dots, bringing structure to complex situations, and helping clients find the right solution, we’d love to hear from you.
Where Responsibility Meets Real Opportunity
- Investigate and resolve invoice queries with accuracy and accountability, ensuring clients receive clear and reliable information.
- Manage client inquiries end-to-end, taking ownership of each case until resolution and collaborating with Finance, Product, and HR Operations teams when needed.
- Analyse patterns and trends in client queries to identify process gaps and recommend data-driven improvements.
- Troubleshoot platform issues and guide clients and employees through solutions to restore functionality quickly.
- Create and maintain clear, practical knowledge documentation to support both clients and internal teams.
- Manage multiple client cases at the same time, prioritising effectively while balancing empathy, accuracy, and efficiency.
What It Takes to Make an Impact Here
- 2–4 years of experience in customer experience operations, financial support, customer support, or SaaS environments, ideally in a client-facing role.
- Fluent Spanish and strong English, both written and spoken, with the ability to communicate clearly and build trust with clients.
- Strong numerical and analytical skills, with confidence working with data and investigating invoices.
- Ability to simplify complex information and communicate it clearly to clients and internal stakeholders.
- A strong sense of ownership — you’re proactive, structured, and follow through until an issue is fully resolved.
- Organised, calm, and adaptable, with the ability to prioritise effectively in a fast-paced environment.
Bonus Points If You Bring
- Experience with invoice management, CRM, or ticketing tools such as Salesforce or NetSuite.
- Familiarity with EOR, payroll, HR, or workforce management systems.
- Additional languages, particularly German, are a plus.
Not Your Typical Team
- Global, remote, and thriving: We’re a global team of talented individuals spread across 26 countries. Our WorkFlex programme gives you the flexibility to work from different locations while staying connected with your team.
- Your well-being is our priority: We know mental health matters, which is why we offer a dedicated Well-Being Day — a full day off to recharge and reset.
- Get fit and stay active: Whether it’s yoga, weightlifting, or a quick run, you can stay active on your terms with our subsidised gym memberships.
- Learn, grow, and develop: Our Training & Development Allowance gives you opportunities to continuously develop your skills and knowledge.
- Stay connected: Take part in our annual team meetups and connect with colleagues from around the world.
- Diversity is our superpower: We’re proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace.
Benefits vary depending on location due to local laws and regulations.
At WorkMotion, we’re proud to be an equal opportunity employer. If you need any accommodations during the recruitment process, please reach out to our Recruitment Team at [email protected]. We’re here to support you throughout the process.
