Job Description
Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.
About the role
We are looking for a Senior Product Manager to join Yotpo and help build the next generation of our UGC (User-Generated Content) platform, powered by AI.
This role focuses on creating AI-driven capabilities on top of Yotpo’s core products — enabling brands to better collect, understand, and activate customer content such as reviews, ratings, and visual UGC.
You will work in a strong product trio with design and engineering to discover, validate, and deliver solutions that create real value for customers and drive measurable business impact.
This is a unique opportunity to shape how AI transforms customer content into actionable insights and growth engines for e-commerce brands.
What you’ll do
- Partner closely with engineering and product design in a product trio to discover and deliver impactful solutions
- Lead continuous discovery with customers, prospects, and internal stakeholders
- Define problems worth solving at the intersection of UGC, AI, and e-commerce
- Translate customer and business needs into clear product direction and priorities
- Drive fast iteration cycles from discovery to delivery and learning
- Use qualitative and quantitative insights to inform decisions and measure outcomes
- Work closely with GTM, sales, and customer success to ensure strong product adoption and feedback loops
- Become a domain expert in UGC, customer behavior, and AI-driven product capabilities
Requirements
- 5–7 years of product management experience in SaaS companies
- Proven experience working in empowered product teams
- Strong product discovery and delivery skills
- Experience building or contributing to customer-facing products
- Excellent collaboration skills with engineering, design, and GTM teams
- Strong analytical thinking and outcome-oriented mindset
- Ability to operate in fast-moving, ambiguous environments
Strong advantage
- Experience building AI / LLM-based products or features
- Experience working with data-rich products or recommendation / insight systems
- Background in UGC, reviews, or customer engagement products
- Experience in e-commerce or marketing technology
- Technical fluency and ability to work closely with engineering
Why join Yotpo
You’ll join a fast-moving team building AI capabilities at the core of Yotpo’s UGC platform.
This is an opportunity to shape how brands turn customer content into intelligent, automated, and scalable growth engines — from insight generation to content optimization and activation.
You’ll work in an empowered product environment, collaborate with leading e-commerce brands, and build products that sit at the heart of Yotpo’s strategy.
#LI-Hybrid
