Job Description
Description
We are looking for a reliable and detail-oriented After-Hours Dispatcher to support our operations outside of regular business hours. This role is responsible for coordinating driver activities, monitoring shipments, handling urgent operational issues, and ensuring smooth communication between drivers, customers, and internal teams.
What You’ll Do
Monitor ongoing operations and respond to after-hours requests and emergencies
Communicate with drivers via phone, email, and messaging platforms
Coordinate driver schedules, routes, pickups, and deliveries
Track shipments and provide real-time updates on load status
Handle delays, breakdowns, missed appointments, and other operational issues
Provide timely solutions and escalate critical issues when needed
Update internal systems with accurate shipment and driver information
Ensure compliance with company procedures and operational requirements
Maintain clear documentation of all after-hours activities and incidents
Working conditions:
- Working schedule: A Shift - Thursday - Sunday - 08:00-18:00 PST
B Shift - Thursday - Sunday - 14:00-00:00 (Midnight) PST
Competitive Salary in USD
Remote mode of work
10+ business days of paid time off
Team building and corporate events
Equipment provided
A supportive team
Remote eligibility
Requirements
What We’re Looking For
Previous experience in dispatching, logistics, trucking, or transportation operations
Experience working with drivers and coordinating shipments
Strong communication skills and ability to handle urgent situations calmly
Good problem-solving and decision-making skills
Ability to work independently during after-hours shifts
Attention to detail and strong organizational skills
Comfortable using transportation management systems and communication tools
English proficiency sufficient for professional communication
Nice to Have
Experience in the US trucking industry
Knowledge of DOT regulations, Hours of Service (HOS), and ELD systems
Experience with load tracking and carrier communication
Experience with systems like PortPro, Trillium, or Geotab would be a big plus.
