Job Description
Description
Overview:
The In Transit Security Specialist is a member of an elite team which will ensure that High Value High Security loads are secure and meet the customer standards for each shipment. This role works within an elite business unit with a high pride, loyalty, like minded team members. It is comprised of individuals that have been rigorously trained and evaluated on DeSpir’s In Transit Security processes.
ESSENTIAL FUNCTIONS (*Denotes GDP-related function):
Protects the integrity of cargo being shipped by rigorously applying DeSpir’s in Transit Security Processes*
Proactively creates solutions to process breakdowns as they occur while communicating updates to the customer*
Communicates and coordinates within all business units to ensure the integrity of shipments*
Carries out all necessary data entry and confirmation of key milestones of the In Transit Security process. (Departure, arrival, PODs, etc.) while utilizing Mcleod and other systems*
Monitors In Transit Security through multiple systems to ensure quick response to customer requests
Assures that all paperwork including, but not limited to temperature downloads, pictures, and POD are downloaded to the load documents and the customer to finish the load for billing*
Risk management with an extensive focus on security best practices and protocols*
Handling escalations of suspicious activity regarding customer freight *
Responsible for updating customer portals based on customer requirements
Working conditions:
- Working schedule:
1st shift - Friday-Tuesday 7 am - 4 pm CST (USA Time)
2nd shift - Tuesday-Saturda y - 15:00-00:00 CST (USA Time)
Competitive Salary in USD
Remote mode of work
10+ business days of paid time off
Team building and corporate events
Equipment provided
A supportive team
Requirements
QUALIFICATIONS/SKILLS/EDUCATION REQUIREMENTS:
Two plus years in security and compliance background and/or customer service
Three years logistics experience
Knowledge of TSA and GDP practices preferred
Ability to multitask under pressure
Advanced knowledge of supply chain industry, including regulations and customer requirements
Clear and confident communication both verbal and written
Extreme detail-orientation
Experience with conflict resolution
Demonstrates emotional intelligence
Working knowledge of Microsoft Office and Teams
Analytical approach to problem solving
Personality: Self-confident, self-motivated, extroverted, flexible and able to work independently in a team-oriented environment.
Ability to understand and communicate drivers’ temperature requirements, mileage, and hours of service during transit
Able to work in the office 5 days a week, as well as working weekends and holidays as needed
