Job Description
Description
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable logistics and IT provider in the industry by offering and maintaining consistently high-quality services.
We are looking for an IT Specialist to provide our office with technical support.
Responsibilities and Duties:
Perform remote troubleshooting through diagnostic techniques and pertinent questions;
Determine the best solution based on the issue and details provided by employees;
Efficiently plan, install, configure, and optimize your IT infrastructure to achieve high availability and performance;
Working closely with the team ofย system administrators to solve technical problems;
Installation, configuration, troubleshooting, and maintenance of the network of both internal and office networks;
Support for internal infrastructure;
Accounting for the software and hardware available to the client and managing the operation of the hardware through the remote access platform;
Ensuring regular monitoring and updating of physical and virtual infrastructure;
Monitoring and control of the system for tracking equipment errors and version updates: rights management, branch management and other elements through the platform for remote access to equipment; (Datto platform)
Implementation of current technical issues according to the system task tracking;
Setting up the operation of the remote access platform to the equipment for the specified criteria of each client;
In the future, work with the database on all technical issues.
We offer:
Working in an international company with the possibility of professional growth
Competitive Salary in USD
15 business days of paid time off, 20 - after 2 years, 11 days of National Holidays and 3 sick leaves
Equipment provided
Working conditions:
Monday - Friday shift schedule from 10:00 -19:00/ 16:00 - 00:00
Mode: Hybrid
Requirements
6+ months of experience as HelpDesk specialist;
Will be a + Good knowledge of Mikrotik ROS;
Routing, bridging, VLAN, Firewall;
Experience with Office365, Exchange, SharePoint;
Working knowledge of monitoring system like Zabbix will be a plus;
Experience with deployment and administration of Linux, Mac OS, Windows;
Proficiency network protocols;
Installation, configuration, troubleshooting, and maintenance of networking;
Knowledge of English is mandatory at the level of not less than Intermediate. This implies a good reading and grammar of the English language. Sometimes communication with customers to solve certain problems.
