Job description
Description
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
We are seeking a highly capable, operations-minded professional to take full ownership of a long-standing customer account. This is not a traditional track-and-trace or reactive coordination role - you will manage 100% of the freight flow for a high-volume customer, acting as the day-to-day operational owner.
Key Responsibilities:
Own all order entry and operational coordination for the assigned account
Review incoming orders and determine the correct execution path (warehouse, live load, cross-border, container arrival, etc.)
Call consignees in advance to confirm delivery readiness, space availability, and storage/hold requests
Apply sound judgment for repeat consignees using established SOPs (email vs. phone call)
Communicate directly with customers for clarification instead of defaulting to internal escalation
Ensure all orders are set up correctly before releasing or dispatching freight
Coordinate with internal tracking, warehouse, and operations teams without creating duplicate work
Maintain clear, professional documentation and notes within the system
Continuously identify process improvements and efficiencies
Requirements
Logistics, supply chain, or operations coordination experience preferred
Strong written and verbal English communication skills
Confident phone presence for customer and consignee communication
High attention to detail with ability to see the big picture
Strong critical thinking and common sense
Ability to make independent decisions within established guidelines
Comfortable working remotely while staying aligned with the team
Proactive, ownership-oriented mindset
Not afraid to ask questions - to the right people
Able to handle ambiguity without over-escalating
Working conditions:
Working schedule: 08:00 - 17:00 EST
Competitive Salary in USD
Remote mode of work
10+ business days of paid time off
Equipment provided
A supportive team
Remote eligibility
Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.
