Job Description
Description
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
At Zelh, we’re looking for an Intermodal Overnight Dispatcher who thrives in a fast-paced logistics environment and enjoys solving operational challenges in real time.
In this role, you’ll be responsible for managing a fleet of 10–15 intermodal drivers during overnight operations, ensuring freight keeps moving efficiently while providing seamless support between day and night shifts. Your success will be measured by your ability to maximize equipment utilization, minimize driver downtime, coordinate container movements, and proactively resolve issues before they impact customers.
If you’re highly organized, enjoy multitasking, think several steps ahead, and are passionate about transportation operations, we’d love to meet you.
Responsibilities:
As an Overnight Dispatcher, you’ll play a critical role in keeping daily operations running smoothly by:
Dispatching and managing 10–15 intermodal drivers during overnight operations.
Supporting both drivers finishing their day and those beginning their shifts.
Coordinating driver schedules to maximize productivity and reduce idle time.
Monitoring shipments and proactively resolving operational issues.
Ensuring drivers receive timely load information and instructions.
Communicating with drivers primarily through our texting and communication platforms.
Tracking shipments, containers, and driver progress throughout the night.
Updating shipment statuses and operational records within our TMS.
Monitoring incoming operational emails and taking immediate action when required.
Coordinating with customers, terminals, depots, and rail providers to ensure smooth freight movement.
Escalating critical issues and communicating operational updates to the daytime team.
Driving Operational Efficiency
One of the most valuable parts of this role is identifying opportunities to improve operational efficiency.
You’ll work to minimize empty miles and maximize equipment utilization by creating reload opportunities, including:
Unloading import containers and immediately reloading export containers.
Coordinating lift-off and lift-on operations at the same customer facility whenever possible.
Planning efficient hauls that reduce unnecessary driver movement.
Helping create operational synergies that improve profitability and customer service.
These efficiencies directly contribute to our team’s performance and are recognized through an additional bonus program.
Systems & Tools You’ll Use
You’ll work with a variety of logistics systems and customer platforms, including:
Transportation Management
- Profit Tools (TMS)
Rail Tracking Platforms
BNSF
Union Pacific (UP)
Canadian National (CN)
Canadian Pacific (CPKC)
Norfolk Southern (NS)
CSX
Responsibilities include:
Tracking containers across rail websites.
Updating shipment statuses inside our TMS.
Verifying container availability and releases.
Customer Portals
Examples include:
BLUME
IMC
OOCL
ONE
(Don’t worry-we’ll train you on each customer-specific portal.)
Driver Communication
Intermedia texting platform
Phone communication when needed
Driver Tracking
- Motive (ELD)
Used for:
Driver tracking
Shipment visibility
Sending ETA updates to customers
Other Daily Responsibilities
You’ll also manage:
Container pickup notifications
Rail billing submissions
Export and empty container releases
Depot release requests
Rail lift fee coordination
Street turn requests
Customer update emails
Live Excel tracking sheets and operational reports
Requirements
We’re looking for someone who has:
Previous experience in US freight dispatch including intermodal operations.
Strong understanding of container transportation and dispatch workflows.
Experience working with US trucking operations.
Excellent multitasking and prioritization skills.
Strong problem-solving mindset.
Ability to stay calm under pressure and make decisions quickly.
Great communication skills in English (written and spoken).
High attention to detail.
Comfort working independently during overnight hours.
Strong computer skills and confidence learning multiple software systems.
Experience using Transportation Management Systems (TMS) is highly preferred.
Good knowledge of Microsoft Excel.
Working conditions:
Working schedule: Night Shift Mon-Fri 9 PM – 6 AM CST
Competitive Salary in USD
Remote or office mode of work
10+ business days of paid time off
English courses
Equipment provided
If you’re looking for a role that brings new challenges, real operational impact, and opportunities to grow your logistics career, we’d love to hear from you.
