Job Description
Description
We are seeking a detail-oriented and reliable Overnight Logistics Support Specialist to support our US commercial trucking operations. This role is focused on maintaining visibility of shipments, responding to client inquiries, and ensuring smooth communication between overnight and daytime teams.
Key Responsibilities
Monitor and update shipment tracking information for active loads
Respond promptly and professionally to inbound client emails
Provide real-time updates on shipment status to customers and internal teams
Identify and flag urgent issues or delays for escalation to daytime staff
Maintain accurate records of communications and shipment updates
Ensure continuity of information between shifts through clear handovers
Working conditions:
- Working schedule:
Shift 1: 4:00 PM – 1:00 AM
Shift 2: 1:00 AM – 10:00 AM
Remote mode of work
10+ business days of paid time off
Team building and corporate events
Equipment provided
A supportive team
Requirements
What You’ll Do
Keep track of active shipments and update their status
Respond to inbound emails from clients (mostly US-based)
Provide clear and timely updates on load progress
Spot potential issues or delays and flag them for escalation
Leave clear notes and updates for the daytime team
