Job Description
Description
Position Summary
The Offshore Project Manager supports the planning, coordination, and operational execution of field service projects. This role is responsible for managing technician scheduling, maintaining project documentation, coordinating project activities, and supporting customer communication while working closely with U.S.-based project managers and account teams. The position requires a strong focus on schedule accuracy, operational efficiency, communication, and documentation quality to ensure project deliverables are executed on time and in accordance with customer expectations.
Key Responsibilities
• Manage and maintain daily schedules for field technicians across multiple projects and service engagements.
• Ensure technicians are scheduled in alignment with project timelines, site readiness, and customer availability.
• Monitor project schedules and proactively identify scheduling conflicts, delays, or resource constraints.
• Adjust schedules as needed to maintain project timelines and minimize operational disruptions.
• Coordinate project execution activities with Project Managers, Schedulers, Account Managers, and Operations teams.
• Track technician progress and escalate risks, delays, or operational issues promptly.
• Maintain accurate and timely project data within internal systems and CRM platforms.• Ensure proper completion and archival of Customer Acceptance Forms, service reports, and
project updates.
• Support account teams with billing preparation and verification of time & materials documentation.
Working conditions:
Working schedule: M-F 8 am-5 pm EST
A supportive team
Competitive Salary in USD
Remote or office mode of work
10+ business days of paid time off
English courses
Equipment provided
Requirements
Performance Expectations & Operational Metrics
• Maintain accurate technician schedules aligned with project requirements.
• Ensure documentation is submitted accurately and within required timeframes.
• Respond to project communications within expected operational timeframes.
• Provide timely updates regarding project status, risks, and scheduling changes.
• Effectively manage multiple projects and scheduling requirements simultaneously.
• Collaborate proactively with internal teams to support project success.
Qualifications - Required
• Minimum 2 years of experience in project coordination, operations support, or project management.
• Strong written and verbal English communication skills.
• Experience working in a remote or distributed team environment.
• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• High level of accuracy and attention to detail.
Qualifications - Preferred
• Experience supporting field service or technician-based service operations.
• Familiarity with CRM or project management systems such as Salesforce.
• Experience with technician scheduling or dispatch coordination.
• Post-secondary education in business, operations, or related field.
