Job Description
ZigZag is looking for a Finance Operations Officer to join our team!
The purpose of the Finance Operations Officer is to provide administrative and operational assistance across collections, credit and support, ensuring smooth workflows and compliance with company policies. You will contribute to our mission of excellence, innovation, and client satisfaction in the financial services industry.
Areas of responsibility (AORs)
Assist
- Assist brokers with their aged debtors list by making contact with the clients to arrange payment of their policy in full or take up a Premium Funding option.
- Contact customers who have not submitted a funding quote after the pre-determined number of days/weeks since creation to ascertain if they require the Premium Funding option or not.
- Contact customers who have visited the Online Loan Acceptance (OLA) landing page but did not complete the process to ascertain if they require the premium funding option or not.
Banking
- Processing morning receipts and bank reconciliation.
- Processing the collection of instalments that fall due.
- Processing the outgoing settlements for approved loans.
- Processing the Refunds that have been approved by Collections.
- Processing any required journals for approved loans.
- Liaise with Brokers regarding unallocated receipts.
- Sending settlement reports to Brokers as they are required.
Collections
- Reduce the overall arrears and bad debtors of the Company.
- Contacting clients and brokers regarding overdue payments, negotiating repayment plans, and ensuring compliance with company policies.
- Communicating professionally with clients and brokers to resolve payment issues while maintaining positive relationships.
- Identifying potential financial risks and escalating cases when necessary.
- Ensuring collections processes align with industry regulations and company standards.
- Maintaining accurate records of payment agreements, overdue accounts and collection activities.
- Liaising with the Company’s nominated third-party collection agency for any bad debtors submitted.
- Listing defaults notices against bad debtors on the nominated Credit Reporting Bureaus.
Service
- Processing and approving submitted funding contracts.
- Processing and approving submitted endorsements.
- Referring submitted applications to Credit for review when required.
- Referring submitted applications to Support for additional documentation when required.
Support
- Creating and submitting (when applicable) funding quotes and endorsements as they are requested.
- Provide reports to Brokers and other functions of the Company as they are required.
- Preparing Relevant Intermediary Agreements (RIA) for new broker creations.
- Creating Creditor codes for intermediaries.
- Make contact with brokers to validate Premium Trust and Commission account details while adhering to The Company’s internal process for Bank Account updates.
- Handling enquiries, resolving issues and providing guidance on premium funding products.
- Managing and requesting essential documentation and maintaining accurate records.
- Assisting with payment processing, following up on overdue accounts and ensuring
compliance with company policies.
- Supporting credit assessments by requesting necessary documents and ensuring adherence to regulatory requirements.
- Collaborating with different functions to streamline workflows and improve efficiency.
- Providing assistance to clients, brokers and internal teams, troubleshooting financial discrepancies and ensuring operational efficiency in daily transactions.
Maintaining The Company’s Service Level Agreement (SLA) for all email response times, answering
incoming calls and returning missed calls.
- Maintain a high degree of ethics and the confidentiality of all client details and business-related
information outside the workplace.
- Promote and lead by example to achieve a supportive and harmonious work environment and culture in alignment with the values of Attvest Finance.
- Develop and/or maintain functional relationships and facilitate effective communication with
management, team members and any other person or group necessary to conduct the role successfully.
- Report in a timely manner and proactively address breaches in service delivery; progress timely
corrective action and/or escalate issues where breaches occur.
- Act always as a brand ambassador by maintaining a professional positive image at all times – e.g.
personal presentation, communication, work area, documentation and punctuality.
- Perform work in accordance with relevant legislation and quality standards; fostering and promoting
commitment to quality and continuous improvement.
- Adhere to Attvest Finance’s policies and procedures and actively lead/participate in team meetings to
discuss and monitor workflows, deadlines and deliverables.
Requirements:
- Degree or certificate qualification in business, finance, administration or a related field is beneficial but not essential.
- Experience in financial services which may include risk management, risk analysis, lending, credit assessment, financial analysis, financial reporting and customer relations is beneficial.
- Understanding of premium funding models, loan structuring and financial regulations.
- Familiarity with regulatory compliance and financial industry standards.
- Strong analytical skills and problem-solving ability.
- Excellent communication and interpersonal skills including customer-focused mindset, negotiation and persuasive communications skills.
- Proficient with computer systems and programs with the ability to quickly learn and use business systems relevant to the role.
- Well-developed oral and written communication skills, including demonstrated ability to negotiate and resolve issues with employees and/or co-workers, clients and management with ability to explain complex financial concepts to stakeholders.
- Sound time management skills and excellent attention to detail supported by ability to manage varied and conflicting demands to agreed standards and timeliness.
- A demonstrated ability to accept responsibility; work effectively both autonomously and as part of a team; willingness to take direction; and accept constructive feedback.
- Self-motivated, resilient, empathetic, passionate, civil, proactive, positive attitude; reliable and punctual with a high level of integrity; and a sound understanding of appropriate behaviours in the workplace.
- Preparedness to learn and adopt new technology, work practices, systems and procedures; underpinned by sound technical competence.
- Demonstrate through daily actions and interactions, acceptance of The Company’s culture and values.
ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.
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