Job Description
ZigZag is looking for a Mandarin Finance Support Specialist to join our team!
Are you eager to step into the finance industry but unsure which path to take? Look no further — our Global Support Team is hiring! This entry-level role is designed for individuals who are motivated to learn, grow, and build a career in finance. As a Global Support Specialist, you’ll gain hands-on experience across multiple departments, giving you valuable insights into different areas of the business. With comprehensive training and mentorship, we’ll equip you with the skills you need to succeed while offering plenty of opportunities to grow within the company.
DUTIES/RESPONSIBILITIES:
- Client & Account Support
- Create and amend beneficiary details accurately.
- Manage deposit creation, payment scheduling, and transaction screening.
- Handle electronic ID verification and company report extraction.
- Support account onboarding processes, including box creation and filing.
- Compliance & Risk Management
- Process OCDD (Ongoing Customer Due Diligence) cases for low-risk clients.
- Ensure compliance with all internal policies, procedures, and regulatory requirements.
- Operational Excellence
- Conduct platform training sessions for clients and internal teams.
- Deliver wallet and transaction screening to maintain operational integrity.
- Execute ad-hoc tasks, special projects, or assignments as directed by management.
- Collaboration & Service Delivery
- Act as a point of contact across multiple regions and platforms, providing consistent, reliable, and culturally sensitive support.
- Uphold service quality standards to strengthen customer trust and global brand reputation.
Requirements:
- Knows how to speak Mandarin
- Minimum 1 year of experience in customer support, technical support, or a related field (experience in global/International teams is preferred).
- Overseas study or work experience is highly preferred, with familiarity in cross-cultural communication norms.
- Basic understanding of FX, SaaS products, IT systems, or industry-specific tools is an advantage.
- Strong problem-solving skills, with the ability to analyze issues logically and propose effective solutions.
- Excellent communication and interpersonal skills, capable of building trust with clients and collaborating with remote teams.
- Ability to work under pressure, manage multiple tasks simultaneously, and adapt to changing global support demands (e.g., adjusting to different time zones for urgent cases)
ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.
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