Job description
Who are we seeking?
WWe’re on the hunt for a Customer Support Specialist who truly loves assisting others and providing exceptional service on a daily basis. You will be the heartbeat of our brand—engaging with customers via tickets and live chat, addressing their needs, and making sure every interaction leaves a lasting positive impression. If you flourish in a dynamic environment, convey empathy in every conversation, and take satisfaction in swiftly resolving issues, we’re excited to connect with you!
About Us
We’re a fast-growing company that values collaboration, innovation, and great customer experiences. Our team is dedicated to providing world-class support while constantly improving our processes, knowledge base, and customer satisfaction.
What will you do?
- Manage customer inquiries via tickets and live chat, providing accurate and timely assistance.
- Troubleshoot product or service-related issues and ensure resolutions meet quality standards.
- Update and maintain the Knowledge Center to help customers find information easily.
- Collaborate with internal teams to share customer insights and suggest process improvements.
- Identify recurring issues and contribute ideas to improve efficiency and user experience.
Hard Skills
- Excellent written and spoken English communication skills.
- Proficiency in using CRM systems, chat platforms, and ticketing tools.
- Ability to write clear and concise documentation, FAQs, or help articles.
- Strong attention to detail and analytical problem-solving abilities.
Soft Skills
Empathetic and patient communicator.
Proactive, resourceful, and adaptable in fast-paced settings.
Team-oriented but comfortable working independently.
Passion for helping people and delivering exceptional customer experiences.
Experience
- At least 1 year of experience in a customer support or related role.
- Experience in a SaaS or tech-based environment is a plus.
What’s in store for you?
- Work with a supportive, growth-minded team.
- Opportunity to shape customer experience and processes.
- Career development in a company that values your input and growth.
Benefits
✨ Comprehensive training
🌱 Growth opportunities
🤝 Collaborative team culture
💼 100% Remote Setup
