Job Description
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
At Zopa, analysts are the people who inspire ideas and strategies to drive our business forward and make our products better for customers.
Our analysts are a mix of creative problem solvers and number whizzes with a passion for translating numbers into business opportunities and delivering insights to support decision-making.
They are also strong communicators, able to present data clearly to both technical and non-technical stakeholders.
Our analysts are embedded in the business and work closely with teams across Product, Engineering and the wider organisation.
We are currently looking for Product Analysts (level 10) to join our UPL, Payments, CRM and Mobile App product tribes. Your role is to be the key person generating the insight that helps us to make data-driven decisions to improve our product.
Tribe focus areas:
While the core role is consistent, each tribe offers a different problem space and stage of maturity:
- Unsecured Personal Loans (UPL) Tribe (Established / Optimisation & Growth) Focused on accelerating growth in a well-established, high-performing product. The role centres on optimising the lending funnel, improving conversion and balancing trade-offs across risk and commercial performance.
Best suited to someone commercially minded who enjoys refining mature products, driving incremental gains and working on high-visibility, revenue-critical problems.
- CRM (Evolving / High Impact) We’re investing in CRM analytics to help us move from campaign-led execution to a more customer-led strategy. With over 1.7 million customers, this role will play a key part in shaping how we target audiences, measure performance, and understand the true value of our communications.
You’ll help bring consistency, working across CRM, Product and Marketing to deliver insight that drives better customer outcomes. It’s an opportunity to join at an early stage and have real influence on how this capability evolves.
This role will suit someone who enjoys turning data into practical insight, is curious about customer behaviour, and is comfortable working in a fast-paced environment where they can drive real customer impact.
- Mobile App Tribe (Platform Ownership / Growth & Commercial Impact)
The mobile app is how customers experience Zopa, from onboarding to managing their money and discovering new products. This role owns the app as a horizontal platform, while also being accountable for key commercial outcomes such as in-app conversion and product adoption.
You’ll define and track metrics, identify opportunities to improve performance, and drive changes that deliver both customer value and measurable business impact.
This role will suit someone who enjoys owning metrics end-to-end, balancing customer experience with commercial performance, and working across teams to drive meaningful outcomes.
A day in the life…
- Support Product, Engineering and other stakeholders with analysis to inform product decisions
- Work with existing metrics and support improvements to how we measure product performance
- Analyse datasets to identify trends and highlight areas for further investigation
- Break down problems into clear analytical approaches, with guidance where needed
- Support the design and analysis of experiments to test product changes
- Build dashboards and reports to track performance and enable decision-making
- Deliver deep-dives and ad hoc analysis to answer business questions
- Communicate insights clearly to a range of stakeholders
- Contribute to analytical projects, taking ownership of defined pieces of work
About you…
- Strong SQL skills and experience working with data
- Experience with BI tools such as Tableau, Looker or Power BI; Python is a bonus
- Experience in a data-led environment such as fintech, banking, consulting or a high-growth start-up
- Strong analytical and problem-solving skills with attention to detail
- Comfortable turning data into clear, actionable insight
- Able to communicate findings clearly to both technical and non-technical audiences
- Willing to ask questions, seek feedback and continuously improve
- Able to work effectively in cross-functional teams
*Please note - no candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!*
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You’ll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
