Job description
We’re Hiring: CLIENT CARE COORDINATOR
Remote | Part-Time | US Pacific Hours
Help us support people on their mental health journey.
We’re looking for a Receptionist cum Administrative Assistant to join our growing telehealth therapy practice. Based in California and work with individuals, couples, and families from a wide range of backgrounds, young professionals in tech, healthcare, business, non-profits, and more.
This is a remote, part-time position (Monday to Friday, 9AM–1PM Pacific Time preferred), and you’ll be one of the first people new clients speak to. So warmth, professionalism, and a helpful attitude are key.
What you’ll be doing:
- Taking in new referrals and making sure they’re scheduled within 24 hours
- Answering calls and emails with a welcoming tone and helpful attitude
- Matching clients with the right therapist based on their needs
- Keeping records up to date in our electronic system (we use Simple Practice)
- Giving clients clear info about what to expect and what to bring
- Helping with internal transfers and booking new clients weekly
- Reaching out to clients with unpaid balances
- Maintaining reports, waitlists, calendars, and other admin tools
- Assisting with therapist credentialing when needed
- Communicating with the team when something needs attention
- Handling other admin tasks that help things run smoothly
What we’re looking for:
- Proven work experience in admin, front desk, healthcare support, or similar
- Great written and spoken English communication
- Detail-oriented and organized, especially with schedules and data
- Comfortable using Microsoft Office and office software (Simple Practice is a plus)
- Friendly and professional phone manners
- A reliable computer, strong internet, and a quiet, private space to work from
- Able to stay calm, manage multiple tasks, and prioritize as needed
What you’ll get:
- 100% remote setup
- Weekends fixed off
- A supportive, inclusive team
- Opportunities to learn about private practice and mental health care
- Non-tax rate
- Flexible, part-time hours (ideal for someone looking for work-life balance.
- Hours are Monday to Friday (9AM to 1PM PST preferred) part-time.
Ready to be the calm, kind voice that helps someone take their first step toward healing? If you’re someone who thrives in a role that blends heart and hustle, we’d love to meet you.
