Summary
The job is for a Customer Success Lead who will manage strategic accounts at Notable Health, build relationships with C-suite executives, develop multi-quarter success roadmaps, and ensure commercial success and growth. The role requires 7+ years of experience in customer success, implementation, or consulting in healthcare, exceptional communication skills, technical understanding of healthcare IT systems, and a deep understanding of the healthcare industry.
Requirements
- 7+ years of experience in customer success, implementation, or consulting in healthcare
- Proven track record of building relationships with and influencing C-suite executives
- Strong technical understanding of healthcare IT systems, workflow automation, and/or data analytics
- Exceptional communication and interpersonal skills, including the ability to clearly articulate complex technical concepts to non-technical audiences
- Deep understanding of the healthcare industry, its challenges, and the role of technology in driving innovation
- Strategic thinker with a proven ability to lead cross-functional teams and drive collaboration
- Bachelor's degree or equivalent experience
- Willingness to travel up to 50% of the time
Responsibilities
- Establish yourself as a trusted advisor to C-suite executives, building relationships based on strategic insight and understanding their business goals
- Influence executive decision-making by navigating the healthcare landscape, identifying opportunities, and positioning Notable as a strategic partner
- Act as a senior representative for Notable, advocating for the customer at the executive level and ensuring their needs are met
- Develop and execute multi-quarter success roadmaps aligning Notable's solutions with the customer's evolving needs and strategic priorities
- Facilitate seamless communication and collaboration between the customer and internal teams to ensure successful delivery and maximize customer satisfaction
- Act as the customer's voice within Notable, providing feedback to drive product development and enhance the overall customer experience
- Partner with the Partnership Manager to ensure successful renewals, identify upsell/cross-sell opportunities, and drive revenue growth
- Proactively generate new leads and pipeline for Notable's solutions within the customer's organization, sharing success stories across multiple organizations
- Ensure Notable's solutions deliver tangible ROI and contribute to the customer's long-term growth and success
