Summary
Join our dynamic team as a Customer Success Manager for Middle East and North Africa regions, growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building.
Requirements
- Experience in advertising technology or a related field
- 3+ years of experience in a DSP/programmatic work environment
- Ability to adapt quickly to a rapidly changing technology environment
- Ability to learn complex software applications and thrive in a fast-paced, digital environment
- Excellent written and verbal communication, organizational, & time management skills
- A passion for achieving higher levels of growth and development with Bidease
- Ability to assist, manage and abide by client’s needs and work with complaints in a concise and respectful manner
- Comfortable working with multiple clients and accounts at a time across a diverse set of industries
- Ability to analyze and interpret significant amounts of data
- Ability to speak, read, and write in English fluently
Responsibilities
- Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience
- Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client
- Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization
- Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns
- Educate clients on new platform features, DSP partners, services, and relevant practices
- Educate and grow the programmatic buying knowledge of clients
