Job description
About CookUnity
Food has lost its soul to modern convenience. And with it, has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 35 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.
Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.
If that mission has you hungry in more ways than one, you’ve found the right job posting.
About the Team:
We are a dynamic group dedicated to onboarding talented chefs and their recipes into the CookUnity platform. From training chefs on our tools to refining recipes that meet company standards, portfolio and supply chain needs, we ensure a seamless integration into our ecosystem. Our work bridges the gap between culinary creativity and operational excellence, bringing exceptional dishes to life!
The role:
We are seeking a dynamic and results-oriented Customer Success Manager to join our growing team. The ideal candidate will possess excellent communication and interpersonal skills, a proven track record in managing client relationships, and a deep understanding of food production and/or food delivery platforms.
As a Customer Success Manager for our forward-thinking culinary marketplace, you will be at the forefront of ensuring the satisfaction and success of our creator partners. In this dynamic role, your responsibilities include serving as the main point of contact for partners, building strong relationships, and developing success plans aligned with their business objectives. Utilizing data analytics, you will monitor partner performance, identify optimization opportunities, and promptly address any concerns. Your proactive approach will contribute to partner engagement, strategic communication, and training initiatives, ultimately fostering long-term, mutually beneficial partnerships.
Responsibilities:
- Client Relationship Management:
- Build and maintain strong relationships with existing clients.
- Act as the main point of contact for clients, understanding their needs and ensuring their expectations are met or exceeded.
- Conduct regular check-ins and reviews to assess client satisfaction and identify opportunities for improvement.
- Account Business Health:
- Develop and implement account strategies to drive revenue growth and meet sales targets.
- Identify opportunities for improvements within existing accounts.
- Collaborate with the acquisition lead to identify and pursue new partnership opportunities.
- Action or develop playbooks for improving account performance in a variety of areas, including operations, sales, menu planning, product development, and policy compliance
- Communication and Collaboration:
- Effectively communicate with accounts to understand their business goals and challenges.
- Collaborate with internal teams, including portfolio, marketing, and culinary operations, to ensure quality product development, operational execution value
- Provide accounts with timely updates and reports on key metrics.
- Problem Resolution:
- Address and resolve account issues promptly and effectively.
- Work closely with internal teams to troubleshoot and resolve any challenges accounts may encounter.
- Strategic Planning with Accounts:
- Develop and implement account plans that align with both account and company objectives.
- Stay informed about industry trends and competitive offerings to provide strategic insights to accounts
Qualifications:
- A minimum of 2 years experience in managing culinary or food business accounts
- Advanced English level.
- Outstanding communication and organizational skills.
- Knowledge of commercial and large-scale kitchen operations
- Superior planning, communication, time management, negotiating, and organizational skills
- Experience with G-Suite and recruitment or project management tools and CRMs
- Ability to work well in the fast-paced environment of our quickly growing business
- Attitude: you demonstrate passion and enthusiasm for the brand and are a collaborative, positive team player
- Execution: you have high standards for quality and speed and problem-solve
- A growth mindset: proven record of leveraging past learnings and encouraging new ideas and smart risk-taking for self and others
- Ability to excel with autonomy in an ambiguous environment
- Ability to work independently and collaboratively in a team environment.
- Results-oriented with a focus on meeting and exceeding KPIs and department key results
Benefits
💸 Get paid in USD
🗺 Work remotely: design the life that you want
⛱ Enjoy 15 days of vacation each year from the start date
🎄 16 fully paid Argentinean holidays
🩺 Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider
🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical
🐣 Paid Family leave
🕯 Compassionate Leave: 3-5 days each time the need arises
🧘🏽♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform
🧑🏫 Personalized English coach
If you’re interested in this role, please submit your application and if we think you might be a fit, we’ll get in touch with you. Thank you for your time!
CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
