Job description
Emplifi’s unified customer engagement platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.
About the Reporting and Analytics Team
We’re a group of enthusiastic business analysts, data analysts and engineers, and Salesforce developers. We also have a team consisting of developers taking care of our SaaS toolsets. People matter the most. We try to create a culture where people feel productive and creative, can learn and grow, and every voice is heard.
Projects run on agile methodology, and we tackle interesting problems from anomaly detection, to optimal product setup, retention prediction to analyzing macro market trends using gigabytes of data. Our stack consists of Python, SQL, Tableau, Apache Spark, AWS S3, and PostgreSQL. We also manage Salesforce (both marketing and sales processes). While code quality matters, what defines us is our ability to combine strong technical solutions with a sharp business mindset.
About the Role
At Emplifi, data is more than numbers—it’s insight, innovation, and impact. As our Data Analyst, you’ll be at the forefront of shaping business and product decisions across the organization. We are looking for someone with natural curiosity, strong independence, and a deep sense of accountability—someone who thrives on discovering the “why” behind the data and who is motivated to deliver meaningful outcomes. You’ll uncover trends in the social media landscape that feed into global publications, deliver actionable insights that power our strategy, and support client success through fast, accurate data exports.
In this dynamic role, you’ll also support Sales enablement and pipeline building, while mastering powerful technologies like Python, Databricks, PySpark, S3, and Airflow. You’ll work with terabytes of data in our evolving Data Lake, all within a collaborative and flexible Agile (SCRUM) environment where experimentation is encouraged and learning never stops.
What you’ll Do Here
On-Demand Insights
- Support cross-functional stakeholders—including Management, Marketing, Sales, and Product—with timely, high-impact analyses
- Extract insights from large datasets (like TikTok usage) to inform business strategies and delight clients through ad-hoc data exports
Autonomous Insight Generation
- Work independently to define questions, mine data, perform analyses, and present actionable recommendations
- Take initiative to identify new opportunities where data can drive value
Automated Reporting Pipelines
- Build robust, automated ETL processes for recurring reports and dashboards
- Deliver standardized, visually compelling data products that are reliable and ready to use
Go Beyond Analytics
- Tackle complex challenges that blend analytics and data science—like improving product stickiness or identifying risk patterns
Use tools like ChatGPT and LLMs to enrich data and streamline analysis for internal teams
What You’ll Bring To Us
Soft Skills
- Fluent in English (spoken & written), with the ability to collaborate across teams and communicate technical insights to non-technical audiences
- A proactive, solution-oriented mindset—you seek out automation opportunities and innovate with emerging tools
- Comfortable managing priorities and meeting deadlines in a fast-paced Agile environment
- Strong sense of ownership and accountability—you own your outcomes
Hard Skills
- Solid foundation in statistics, including descriptive and inferential techniques (e.g., bootstrapping)
- Advanced skills in Python, especially with libraries like Pandas and NumPy for report automation
- Proficiency in SQL and confident navigating large datasets
- Experience with APIs and PySpark is a plus
- Familiarity with basic machine learning concepts such as regression, classification, and clustering
- Experience with Git/GitHub for version control
Willingness to learn tools like Airflow, Databricks, or Grafana
What We Offer
- International, fast paced and growing environment
- Chance to work with the world’s biggest brands at the CX tech leader
- Agile and open-minded culture, with high levels of trust and flexibility
- Opportunity for professional growth and development
- Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas
- Work in an international environment in our new modern offices in Karlín, with our big terrace and our own grill
- Multisport card
- Unlimited Personal Time Off, Sick days & Community days
- Maternity and Parental Benefit
- Flexible environment with the possibility of home office working
- There’s more as well! Speak with us to find out all details!
At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.
Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.
