Job description
About us:
Kiva is a global nonprofit, founded in 2005, with a mission to expand financial access and help underserved communities thrive. Kiva unlocks capital for borrowers through crowdfunded loans supported by individuals around the world. Lenders on Kiva can start with as little as $25 to support causes that matter most to them, whether that’s gender equity and support for women, refugees, climate change, small businesses, agriculture, and more. Since our founding, over two million people have invested over $2 billion in real dreams and real opportunity, spanning more than 100 countries and over 5 million borrowers
As we work toward our mission, Kiva invests in building and retaining a global team of talent to add to our values-driven and digital-first culture. Our organization is supported by over 700 volunteers and 130+ full time employees dispersed around the world, as well as within team hubs located in San Francisco, Nairobi, Bogota, and Bangkok. Kiva’s team is growing as we pursue exciting new opportunities to scale our impact and create a financially inclusive world.
At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately we cannot provide visa sponsorship.
Key responsibilities include:
Team Leadership (30%)
- Serves as the team lead, ensuring the enterprise team is supported, mentored, and aligned.
- Serves as the enterprise team lead cross functionally ensuring the organization understands the value and importance of the enterprise program as well as the growth opportunities.
- Be accountable for the success of the enterprise team, both at the individual account level and the collective level of all accounts.
- Acts as team captain and primary liaison with Product and Engineering teams.
- In collaboration with the product counterpart, leads enterprise product evolution and development, driving prioritization, implementation, and innovation, and ensures enterprise partners have the best experience with Kiva.
- Works collaboratively with the strategic partnerships team and relationship managers to ensure they are supported, informed, and aware of the managed lending product, experience, and best practices for partners at both the account level and collective level.
- Serves as a public-facing thought leader in the employee engagement, cause marketing, and organization-aligned impact spaces through conference presentations, writing, and more.
- In collaboration with the EVP Partnerships and SP Team Leads, drives the enterprise program growth strategy.
- Oversees the growth strategy of current accounts, focused on account expansion, renewal rates, and minimizing idle funds.
- Responsible and accountable for metrics, data-driven decision-making, goal setting, dashboard setup and tracking, and OKR tracking for individual accounts and the entire portfolio.
- Acts as a coverage AM when team members are on leave, fully covering their accounts.
- Lead on process and systems improvements to enhance the partner experience and improve team efficiency.
Business strategy (30%)
- Leads holistic program strategy for a b2b current partner program that utilizes products and services to meet partner social impact goals of audience engagement and/or organization impact.
- Develops recommendations on structural changes to the program, including support tiers, pricing structures, types of products offered, self-service, and enterprise-level plans.
- Design business analytics and partner feedback process to tie qualitative feedback to business objectives, alongside a new partner NPS and survey process to inform program investment.
- Act as a thought leader, identifying opportunities to evolve the B2B model in response to partner needs and market dynamics.
- Define, track, and analyze program performance metrics to drive continuous iteration and sustainable growth.
- Conduct user surveys/research of customers and end users (i.e. employees of corporate partners) to inform product design and strategy.
Account management (40%)
- Serves as AM for high-impact partnerships (min. 10 accounts valued at over $500k and/or with significant growth potential) and select other accounts based on team needs and portfolio size.
- Manages, curates, and executes on all Managed Lending campaign activity with Kiva’s partners, including but not limited to employee engagement, cause marketing, and lender-focused campaigns.
- Increases partner NPS, top-ups, and renewals through robust account planning and program and product development.
- In partnership with relationship managers, deepens and expands relationships across partner organizations to identify and execute on cross-selling opportunities.
- Builds and maintains strong partner relationships by developing tailored onboarding, enablement, and success materials.
- Lead on the development of tools, systems, and assets to support partners’ experience and growth.
At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately we cannot provide visa sponsorship.
Required qualifications:
Experience & Expertise
- Minimum 10 years of professional experience, with at least 5 years in corporate partnerships, business development, or account management in a B2B or nonprofit setting.
- Proven track record managing multimillion-dollar enterprise accounts, including renewals, upsells, and long-term account management.
- Demonstrated success leading a team, including setting strategy, coaching, and holding team members accountable to performance metrics.
- Strong background in business strategy, including pricing models, partner segmentation, and program growth planning.
- Experience with data systems and tools, including Salesforce, Looker, Jira, and Figma.
- Experience working closely with product and engineering teams to build new products, troubleshoot, and improve the partner/client experience.
Skills
- Excellent relationship-building skills with senior corporate stakeholders (VP-level and above).
- Strong data-driven decision-making ability, including developing and tracking KPIs, OKRs, and business dashboards.
- Exceptional communication skills—written, verbal, and presentation—suitable for conferences, executive meetings, and public thought leadership.
- Ability to collaborate cross-functionally, particularly with product, engineering, and marketing teams.
- Strong project management skills, with the ability to juggle multiple high-value partnerships simultaneously.
Mindset
- Mission-driven with deep commitment to financial inclusion, social impact, or international development.
- Comfortable working in a fast-paced, entrepreneurial nonprofit environment with both autonomy and accountability.
Preferred qualifications:
Experience
- Experience in both nonprofit and corporate environments, ideally in CSR, ESG, or employee engagement programs.
- Direct experience with digital platforms, online marketplaces, or SaaS-style B2B models.
- Track record of securing or managing partnerships with Fortune 500 companies or global brands.
- Familiarity with the philanthropic funding landscape, including managed funds, matching programs, and cause marketing campaigns.
Skills & Knowledge
- Advanced data analysis skills, including experience with CRM systems (e.g., Salesforce), business intelligence tools, or partner feedback platforms.
- Knowledge of global development, microfinance, or financial inclusion ecosystems.
Experience designing and executing NPS (Net Promoter Score) and partner satisfaction surveys.
- Public speaking or published thought leadership in CSR, social impact, or corporate partnerships.
Mindset
- Cross-cultural competency and experience working with global teams across time zones.
Innovative, creative thinker who can anticipate partner needs and co-create solutions.
- Passion for testing, learning, and scaling new approaches to B2B engagement.
Kiva’s values:
Impact first - This is why we exist. This is the drumbeat we march to. Every day.
Extreme ownership - Own it; you, your relationships, your impact. Insist that others support you and hold you accountable.
Be curious and bold - Never stop learning. Question assumptions. Take Risks and dream big.
Inclusion. Equity. Diversity. - Without reservation and without caveat. In our hiring, in our workplace and in our impact in the world.
Honor and integrity - Do the most right thing in the most right way. Cherish diversity and respect each other.
Love and kindness always - Say what you mean. Mean what you say. And don’t say it mean. Clarity. Courage. Kindness.
What we offer:
- An opportunity to improve real lives, solve hard problems, and change the world
- Friendly, supportive, and adventurous environment with a team of engaged colleagues
- A comprehensive, industry-leading benefits package including health, dental and vision insurance, parental leave, professional development, 401k matching, and unlimited PTO. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by Kiva.
- Opportunities to connect with and learn from colleagues and partners around the world
- Salary range: $130K - $140K; a final offer will be dependent upon a candidate’s location, skills and experience.
- Currently, we are not open to working from home employees residing in the following states: AL, AK, DE, HI, IN, KY, MS, MO, NE, NM, ND, OK, RI, SC, SD, VT, WV, WI, and WY
A diverse and inclusive workplace where we learn from each other is an integral part of Kiva’s culture. We actively welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!
We will only accept applications directly from candidates. Kiva will not be responsible for any recruiting agency fees, absent a formal agreement.
