Job description
Redefine the future of customer experiences. One conversation at a time.
We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
The Director, Solutions Consulting is responsible for leading a team of experts with deep knowledge of Nextiva products, the business problems we solve, and the value of our solutions. Reporting directly to the VP of Solutions Consulting, the Director of Solutions Consulting is responsible for the strategy and execution of a variety of pre-sales activities to drive bookings and customer retention. This leader will collaborate closely with sales, product, professional services, customer success, and partner teams to align our cutting-edge solutions with business goals and the requirements of our customers.
Key Responsibilities
- Team Management: Lead, mentor, and develop a team of Solutions Consultants, ensuring their ongoing professional growth and success
- Sales Partnership: Collaborate with Sales teams to identify and pursue new business opportunities, providing expert guidance on product positioning and value proposition
- Customer Engagement: Oversee the entire customer engagement lifecycle, including discovery calls, product demonstrations, and presentations, to effectively address customer needs and drive sales
- Strategic Guidance: Provide strategic direction and thought leadership to the Solutions Consulting team, ensuring alignment with company goals and objectives
- Performance Management: Monitor and evaluate team performance, providing feedback and coaching to drive results
- Process Improvement: Continuously identify opportunities to improve the Solutions Consulting process, enhancing efficiency and effectiveness
- Team Building: Recruit, hire, and onboard new Solutions Consulting, ensuring their readiness to become trusted advisors to customers
- Presentations and Communication: Present persuasively to senior customer personnel, clearly articulating business value and conveying a credible understanding of Nextiva technology
Qualifications
- Bachelor’s degree in Business, Computer Science, Engineering, or a related field
- An MBA or advanced degree is a plus
- 8+ years of experience in solutions consulting, pre-sales, or a related field within the B2B software industry
- 3+ years of experience in a leadership role, managing and developing high-performing teams
- Strong technical acumen with the ability to quickly learn and articulate the value of complex software solutions
- Excellent communication and presentation skills, with the ability to engage with senior executives and technical stakeholders
- Proven track record of successfully supporting sales efforts and driving revenue growth
- Strong strategic thinking and problem-solving skills, with the ability to develop and implement effective pre-sales strategies
- Ability to travel as needed to support sales efforts and attend industry events
Nextiva Core Competencies / DNA:
- Drives Results: The successful candidate will be action oriented, with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. They are a change agent, prepared to lead and drive changes as we transform.
- Critical Thinker: The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past. They are forward-thinking, anticipating problems before they arise. They’ll recommend and action well thought out solutions, understanding the risks and dependencies.
- Right Attitude: The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks. They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way. They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
The expected hiring range is $193,000-$287,000, including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.
- Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
- Insurance 💼 - Life, disability, and supplemental indemnity plans
- Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
- Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives
- Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career!
Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
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