Dispatch Coordinator

Job description

Description

The Dispatch position is a non-exempt position working at least 40 hours per week with overtime as necessary. Dispatch will provide support to the Logistics Specialists and Sales Assistants to ensure a smooth customer transaction. This position requires excellent communication and team skills, plus the ability to make quick fact-based decisions based on the input of the Logistics Specialist. The Dispatch employee must possess a basic working knowledge of Microsoft Word and Excel, as well as basic math skills. Customer service experience in a phone sales environment is preferred.

Key Responsibilities:

• Monitor and verify the status of loads/trucks using communication tools and TMS.

• Ensure loaded trucks comply with weight regulations and hours of service rules.

• Provide customers with timely updates on truck status and expected delivery times.

• Schedule, confirm, and oversee on-time loading, unloading, and case count accuracy.

• Enter and update load details in the TMS system accurately and efficiently.

• Receive and respond to daily check-in calls from delivery trucks, considering potential delays (weather, road conditions, etc.).

• Dispatch trucks accurately and promptly, entering relevant details into the TMS system.

• Coordinate load scheduling and activities with customers, carriers, and drivers.

• Support Logistics Specialists with inbound/outbound calls and maintain call activity logs.

• Identify and address potential truck/load issues proactively.

• Communicate important load and customer updates to Sales Assistants, Logistics Specialists, and Dispatch teams before the end of the day.

• Maintain timely and professional email communication.

• Perform other duties as assigned.

Working conditions:

• Working schedule: PST TIME

  1. Sunday: 1:30 PM – 12:00 AM

  2. Monday: 1:30 PM – 12:00 AM

  3. Tuesday: ❌ Off

  4. Wednesday: ❌ Off

  5. Thursday: ❌ Off

  6. Friday: 1:30 PM – 12:00 AM

  7. Saturday: 1:30 PM – 12:00 AM

• Competitive Salary in USD

• Remote mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

Requirements

• Strong communication skills, with the ability to explain information clearly and professionally.

• Bilingual abilities are a plus. (Spanish speaking)

• Ability to take clear and concise messages.

• Proficiency in following both written and verbal instructions.

• Strong organizational and multitasking abilities.

• Advanced knowledge of Microsoft Office Suite (Excel, Word, Outlook, etc.).

• Experience with technical software is a plus.

• General knowledge of maps, highways, and logistics is preferred.

• Previous experience in logistics management is a plus.

• Must have a reliable mode of transportation.

• Availability to work weekends, as this position requires shifts on Saturday and Sunday.