Job description
ABOUT THE ROLE:
We are seeking a solutions-oriented Engagement Manager to join our firm. The ideal candidate for this role will seek to build and maintain strong client relationships, actively collaborate with leadership teams and strategize on new business opportunities.
Acting as a liaison between customers and internal teams is also essential to ensure seamless communication and service delivery. To manage customer relationships effectively, the Engagement Manager must possess excellent communication, leadership, and analytical skills.
RESPONSIBILITIES:
In this role, you’ll get to…
- Discover, articulate, and obtain agreement on the customer organization’s needs/wants/desires within the engagement subject area scope, then align with the organization’s mission/vision and our expert advise. Based on above, deliver and create the Strategic Priorities and Initiatives roadmap to be followed to ensure there is no latent conflict between what the client wants but company actually needs.
- Lead the discussion with clients to get clarity of purpose and goals.
- Document and draw the ideas to right level of detail that enshrine needs/wants/desires.
- Strive for clarity and helps do trade-off decision-making.
- Develop and maintain strong relationships with customers and ensure customer satisfaction throughout the project lifecycle.
- Manage the project delivery process, including project planning, resource allocation, risk management, and budgeting.
- Hold technical domain leadership in the areas, scaffolds the concepts in easy to understand terms/visuals - Ability to communicate complex ideas effectively – both verbally and in writing – in English.
- Integrate world-class problem solving, industry and functional expertise, and proprietary tools and capabilities to create change and lasting impact.
- Provides high-quality solutions to the clients with short- mid- and long-term stratifications if necessary.
- Exceptional analytical and quantitative problem-solving skills.
- Ability to work effectively with people at all levels in an organization.
- Coordinate with cross-functional teams, including sales, legal, product development, and engineering, to ensure successful project delivery.
- Provide regular project updates to customers and internal stakeholders, including status reports, risk assessments, and progress reports.
- Oversee the engagement strategy, tracking metrics and monitor budgets.
- Manage and escalate project risks and issues to internal stakeholders and customers, ensuring timely resolution.
- Act as a point of contact for customer inquiries, concerns, and feedback, ensuring excellent customer service.
- Identify new business opportunities and work with the sales team to generate new business that meet the clients needs and requirements.
- Ensure compliance with internal processes, procedures, and quality standards.
- Perform other duties related to the role.
REQUIREMENTS:
On day one, we’ll expect you to…
- have excellent communication and interpersonal skills with the ability to build well-rounded relationships with customers and internal stakeholders
- have excellent listening and documentation skills to represent the clients needs and requirements for the team
- possess strong project management skills, with the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines
- have strong analytical and problem-solving skills, with the ability to identify and mitigate project risks and issues
- be able to clearly communicates and emphatically states what needs to happen
- be able to refuse to talk tech / outside the expertise and refers to the assigned person
- have outstanding records of academic and managerial or professional achievement
- be able to work effectively with people at all levels in an organization
- have a Bachelor’s Degree in Business, Management or similar field
- have minimum of 5 years of experience as a Customer Relationship Manager
- have 3+ Years in IT Project Management or IT Management
- be experienced with building relationships with people at all levels
- possess expert knowledge of the life cycle of engagement marketing
- demonstrate superb verbal and written communication skills
- have excellent leadership and organizational skills, with the ability to motivate cross-functional teams to deliver successful projects
- have highly developed attention to detail and strong documentation skills, with the ability to create and maintain project plans, proposals and reports
- possess strong business acumen and understanding of customer needs, with the ability to identify new business opportunities
- have a fully functional and up-to-date computer with which to perform duties
- be willing to install next generation end point protection on the computer
- be a US Citizen
- be willing to accommodate US Pacific time zone
NOTE:
- This is a Hybrid Position-Remote office, must be willing to travel up to 50% of the time to local and regional client offices.
