Job description
Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.
Who We Are
Intradiem is a technology company on a mission to reinvent customer service through automation.
What We Do
We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.
How We Work
We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.
Our Culture
We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.
Our Values
We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:
- Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
- Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
- Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.
Your Role:
Support the Chief Executive and Chief Financial Officersto enhance their effectiveness by providing critical support.
Manage the schedule and minimize time spent on email, meetings/calls.
Respond and handle emails and other work where possible.
Attend meetings and provide summaries for review as requested.
Review and approve expense reports for direct reports.
Handle and manage all travel arrangements (air, hotel, transportation, itinerary).
Handle all logistics for off-site management meetings.
Work closely with the Chief of Staff to support the President & Co-CEO.
Process expense reports.
Provide general administrative support to other employees, such as meeting coordination and scheduling, travel arrangements, and teambuilding events.
Provide support and coordination of employee events as needed.
Conduct all business in accordance with Intradiem policies and procedures.
Perform all other duties as assigned.
Your Background:
Experience working at the Executive Assistant level with senior management and senior-level clients, preferably at the Board level.
Ability to manage complex and highly confidential information.
Comfortable working autonomously and across multiple tasks.
Extremely accurate and detail-oriented.
Knowledge of advanced MS Office applications, including Word, Excel, PowerPoint, and Outlook.
Excellent social skills, able to operate with diplomacy, tact, and empathy.
Has a high degree of personal organization, self-management, and resourcefulness.
Able to work independently and think proactively.
Comfortable when working to tight deadlines, and able to turn work around within a short time span where demands are liable to change at short notice.
Work Authorization and Equal Employment Opportunity
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding. Visa sponsorship is available for this position.
Intradiem is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Work Authorization: Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.
Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
