Job description
Hey there,
I’m Sandra Davis, the CEO of Donorly, and we’re on the hunt for a talented person to join our team as our Head of Operations.
Click here to watch a short video about this role.
Curious about what we do?
At Donorly, our mission is clear: We support US-based non-profits in their fundraising efforts during moments of growth and change: first-time capital campaigns, design and buildout of fundraising strategy for growing organizations, and supporting founders and leaders in structuring contributed revenue growth.
Our culture prioritized transparent and open communication, radical transparency, and cultivating community within our team, and for our clients. We celebrate diversity across our teams in our journey to becoming an anti-racist, multicultural institution. We will not tolerate racism, sexism, ableism, homophobia, biphobia, transphobia, or other forms of discrimination in any actions or rhetoric.
If this sounds like a company you’d like to be a part of, read on!
In this role, you will:
🌟 Manage the day-to-day so Sandra can focus on vision, strategy, and high-value relationships. Leading the team based on our company’s mission and core values.
🤝 Ensure that the team is aligned, and systems support sustainable growth. Overseeing client service operations to enhance results and client retention.
📈 Drive operational excellence and scalability by ensuring that every function of the business runs efficiently. Predicting capacity needs of our growing company and guiding the team in improving business processes and efficiencies to ensure profitability.
💡 Conduct thorough audits of processes and systems, collaborating with the team to prioritise and implement improvements.
Success in this role looks like:
Systems and processes are fully optimized for consistent delivery, and scalability. Teams are empowered with clear accountability, streamlined workflows, and the resources they need to perform at their highest level. Performance metrics are providing real-time insights to keep everything on track. The CEO is freed from operational bottlenecks, able to focus on vision, innovation, and high-value relationships, while the business continues to grow predictably and sustainably.
Working Hours : This is a full-time position. While we keep ET office hours, we offer flexibility in scheduling. You can start early and end at 1pm or 2pm ET, aligning with our team’s needs. We are looking for at least a 3-4 hour overlap from 9am to 2pm EST.
Join us on this exciting journey to drive positive change and shape the future of non-profit fundraising!
To excel in this role, you need:
✅ 5+ years of leadership experience in roles like operations management or account management.
✅ A professional attitude and the ability to earn respect.
✅ A growth mindset and eagerness to learn in a dynamic environment.
✅ Comfort with technology and quick adaptability to new tools.
✅ Reliable computer and internet connection for smooth workdays.
✅ A quiet workspace for meetings and focused tasks.
✅ Ownership mentality and a drive for efficiency.
✅ Natural leadership skills that inspire and motivate our team.
✅ Effective communication skills for presentations and one-on-one interactions.
✅ Analytical thinking to turn data into actionable insights.
✅ Strong project management abilities to keep things organised.
✅ Knowledge of relevant regulations and industry compliance standards.
✅ A degree in Business Administration, Operations Management, or related fields.
✅ Familiarity with the non-profit sector in the US is a plus!
For this role, we also need someone who:
- Is great at leading and making connections with people.
- Thinks strategically and can come up with smart solutions to problems.
- Puts clients first and always aims to exceed their expectations.
- Has a positive attitude and motivates others to do their best.
- Communicates openly and honestly, with kindness and empathy.
- Is curious and enjoys learning new things, always asking questions.
- Understands people’s emotions well and handles situations with care and understanding.
We’re looking for someone to dive in headfirst and make a real difference in our operations.
Think of yourself as our Mary Poppins, bringing that special touch to everything you do.
You’ll spot opportunities, streamline processes, and ensure we’re all on the same page. You’ll set up metrics, keep everyone informed, and drive our initiatives forward. And asking questions? Encouraged.
If that sounds like you, we want you on our team.
What’s in it for you?
💰 Competitive Salary: Earn a monthly salary of $3500 - $4000 per month*
🌴 Enjoy 27 days of vacation available for immediate use upon hire, with an additional day added each anniversary year up to year 4. Since there are no official holidays, you can use your PTO however you like.
📈 Receive 5 days of sick leave in the first year, with an additional day added on each anniversary year: 1 day at the 1st anniversary, 2 days at the 2nd anniversary, and 3 days at the 3rd anniversary. Our broad definition of “sick” allows for use in self-care, family care, or pet emergencies.
🌟Take advantage of 5 days per year for compassionate leave, allowing time off for various circumstances including death of a loved one (including pets), injury or illness, childcare emergencies, miscarriage, separation/divorce, or disruption in housing or living conditions.
*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.
The JobRack team are working with Donorly to help them find their new team member.
The hiring process for this position will include the following steps:
- Completing the application form on JobRack.
- Recording a short video introduction of yourself.
- If shortlisted, completing test tasks.
- Attending video interviews to discuss your previous experience and the new role in more detail.
The JobRack team has gained a full understanding of the Donorly’s needs and will review, filter, screen and test candidates in line with this.
To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application.
We will, of course, provide you with feedback throughout the process.
At the request of Donorly, applications for this position must be submitted through JobRack and direct contact with the employer is not allowed.
Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.
To make sure you receive updates on your application please add [email protected] to your email address book.
Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq
