Job description
Hi, we are ecobee.
ecobee introduced the world’s first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution.
In 2021, ecobee became a subsidiary of Generac Power Systems. Generac introduced the first affordable backup generator and later created the category of automatic home standby generator. The company is committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Together, we take pride in making a meaningful difference to the environment.
Why we love to do what we do:
We’re helping build the world of tomorrow with solutions that improve everyday life while making a positive impact on the planet. Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses. While we’re proud of what we’ve done so far, there’s still a lot we can do—and you can be part of it.
Join our extraordinary team.
We’re a rapidly growing global tech company headquartered in Canada, in the heart of downtown Toronto, with a satellite office in Leeds, UK (and remote ecopeeps in the US). We get to work with some of North America and UK’s leading professionals. Our colleagues are proud to bring their authentic selves to work, confident that what we do is grounded in a greater purpose. We’re always looking for curious, talented, and passionate people to join our team.
Who You’ll Be Joining
ecobee’s world class HR team is looking for a HR Business Partner to provide guidance and advise our ever-growing hive. This role will work with a variety of business units across our diverse organization. As a HR Business Partner at ecobee, you will have the opportunity to work on a number of matters related to employee engagement, performance management, compensation and employee relations. In this role, you will partner with your client groups and get to work closely with our greater HR team! Reporting to our Director of HR, we are looking for someone innovative who thrives in an environment of continuous improvement and can roll up their sleeves to help make ecobee the best place to work.
How You’ll Make an Impact
We are seeking a dynamic and results-driven HR Business Partner (HRBP) to support our Customer Support and Manufacturing operations. This role requires a strong background in employee relations, absenteeism management, and partnering closely with leadership to enhance workforce engagement and performance. You will serve as a strategic advisor and hands-on partner to leaders and employees, ensuring compliance, fairness, and proactive HR support. You will play a strong role in recognizing and supporting a performance driven culture with a focus on talent management, coaching, mentoring leaders (from first time managers to seasoned executives), and complex employee relations.
- Employee Relations (ER)
- Lead and resolve complex employee relations cases including investigations, grievances, and disciplinary actions.
- Ensure compliance with labour laws, company policies, and procedures.
- Coach managers on best practices in performance management and conflict resolution.
- Absenteeism & Attendance Management
- Monitor call centre absenteeism trends; develop and implement targeted strategies to reduce absenteeism and attrition.
- Partner with Operations and Workforce Planning to align schedules, coverage, and business continuity.
- Analyze data to identify root causes of absenteeism and implement corrective action plans.
- Oversee attendance policies and ensure fair application and consistent enforcement.
- HR Business Partnering
- Act as a trusted advisor to business leaders on people strategy, team dynamics, and workforce planning.
- Partner on engagement, retention, and recognition initiatives specific to high-volume call center environments.
- Support change management efforts and continuous improvement of people processes.
- Drive the adoption of HR programs such as onboarding, performance reviews, and learning & development.
- Compliance & Reporting
- Ensure adherence to employment laws, internal controls, and audit readiness.
- Generate and present HR metrics and dashboards related to ER, absenteeism, and turnover using Workday and excel.
- Collaborate with HRIS and data teams to improve data quality and usage.
What You’ll Bring to the Table
- Education: Bachelor’s degree in Business Administration, Human Resources or related field (HR certification preferred).
- 5+ years of HRBP or generalist experience in high-volume environments, preferably in call centers.
- Demonstrated expertise in employee relations case management and attendance policy administration.
- Strong knowledge of employment law, HR best practices, and investigation techniques.
- Proven ability to analyze HR data and translate insights into actionable recommendations.
- Experience working as an HR partner/ Employee Relations consultant, with both salaried and hourly employees.
- Strong knowledge of Canadian Employment Law – with experience in provincially regulated companies in Ontario.
- You are comfortable adapting and driving change, as well as influencing leaders.
- You excel in building relationships, and people at all levels are comfortable confiding in you.
- Conflict resolution is where you shine, and you are excited to see growth being made within your teams.
- You describe yourself as organized and detail oriented.
- Prior experience with Workday is preferred.
Just so you know: The successful candidate will be required to complete a background check.
The deadline to apply to this position is July 11th at 5:00pm EST.
What happens after you apply:
Application review. It will happen. By an actual person in Talent Acquisition. We get upwards of 100+ applications for some roles, it can take a few days, but every applicant can expect a note regarding their application status.
Interview Process:
- A 30-minute phone call with a member of our Talent Acquisition team
- A first-round virtual interview with the Hiring Manager
- For the final interview, you will meet with both peers and client group leaders
With ecobee, you’ll have the opportunity to:
- Be part of something big: Get to work in a fresh, dynamic, and ever-growing industry.
- Make a difference for the environment: Make a sustainable impact while on your daily job, and after it through programs like ecobee acts.
- Expand your career: Learn with our in-house learning enablement team, and enjoy our generous professional learning budget.
- Put people first: Benefit from competitive salaries, health benefits, and a progressive Parental Top-Up Program (75% top-up or five bonus days off).
- Play a part on an exceptional culture: Enjoy a fun and casual workplace with an open concept office, located at Queens Quay W & York St. ecobee Leeds is based at our riverside office on the Calls.
- Celebrate diversity: Be part of a truly welcoming workplace. We offer a mentorship program and bias training.
Are you interested? Let’s make it work.
Our people are empowered to take ownership of their schedules with workflows that allow for flexible hours. Based on your job, you have an option of a office-based, fully remote, or hybrid work environment. New team members working remotely, will have all necessary equipment provided and shipped to them, and we conduct our interviews and onboarding sessions primarily through video.
We’re committed to inclusion and accommodation.
ecobee believes that openness and diversity make us better. We welcome applicants from all backgrounds to apply regardless of race, gender, age, religion, identity, or any other aspect which makes them unique. Accommodations can be made upon request for candidates taking part in all aspects of the selection process. Our recruitment team is happy to answer any questions candidates may have about virtual interviewing, onboarding, and future work locations.
We’re up to incredible things. Come and be part of them.
Discover our products and services and learn more about who we are.
Ready to join ecobee? View current openings.
Please note, ecobee does not accept unsolicited resumes.
