Job description
Position Type: Remote, Full Time
Working Hours: EST Time Zone
About Pavago:
Pavago seeks a Maintenance Coordinator to join our client’s team. In this role, you will be responsible for at handling high volumes of communication, keeping your cool in challenging situations, and coordinating tasks with precision. The ideal candidate is detail-oriented, and possesses strong communication skills.
Responsibilities:
- Phone Support: Promptly answer maintenance calls, providing excellent customer service even in high-stress situations.
- Tenant Communication: Respond to texts and emails from tenants regarding leasing, maintenance, and general inquiries.
- Maintenance Coordination: Coordinate with maintenance vendors to schedule and follow up on repairs.
- Premier Client Service Management: Address premier clients’ needs and inquiries promptly and professionally. Handle premier clients’ inquiries, concerns, and requests with efficiency and professionalism.
- Customer Service Excellence: Deliver outstanding customer service to all clients, ensuring inquiries are handled promptly. Handle incoming calls with efficiency and friendliness, providing information and assistance as required.
- Legal Assistance and Documentation: Provide support with basic legal work, such as preparing legal documents and gathering information for legal proceedings. Liaise with legal professionals as needed to support.
What Makes You a Perfect Fit:
- Effective Communication: You thrive in high-volume communication environments and can manage multiple inquiries efficiently.
- Professional Composure: Handle difficult tenant interactions with patience and professionalism.
- Attention to Detail: You are highly organized and detail-oriented, ensuring tasks are completed accurately.
- Tech-Savvy: You enjoy working with various software tools and are quick to adapt to new systems.
- Problem Solver: You can problem-solve and coordinate effectively to ensure timely maintenance and leasing support.
Required Experience & Skills:
- Experience: 2+ years of experience in property management, customer service, or administrative support.
- Strong communication skills: Candidate needs to have strong written and verbal communication skills.
- Tools Proficiency: Proficient with Slack, Google Suite, Notion, Property Meld, Lead Simple, Lethub, Ring Central, and Adobe.
What Does a Typical Day Look Like?
In this dynamic role as a Maintenance Coordinator, you’ll begin your day by checking emails, texts, and maintenance requests from tenants. You’ll prioritize urgent issues, coordinating with maintenance vendors and following up on pending repairs. Throughout the day, you’ll handle incoming phone calls from tenants, often requiring patience and problem-solving. You’ll also assist in administrative leasing tasks, ensuring documentation is completed accurately. Collaboration with the team happens via Slack and Google Meets, while software tools like Property Meld and Lead Simple keep tasks organized. Every day brings new challenges, but your role is essential in ensuring smooth property operations.
Interview Process:
1. Initial Phone Call: Engage in a brief conversation to understand your experience and suitability for the role.
2. Video Interview: Delve deeper into your professional background and assess your skills in a 30-minute call.
3. Final Interview: Have a comprehensive discussion with our client to ensure mutual alignment.
4. Background Checks: Conduct swift verification of your references and past employment details.
