Manager of Customer Success

at PartsBase Inc.
🇺🇸 United States - Remote
💬 Customer Service🟠 Manager

Job description

Company Overview:

PartsBase Inc. is the world’s largest online Aviation Marketplace and Community. Our global community is comprised of over 7,600 companies accessing our technology in over 217 countries & territories. We work with some of the biggest brands in aviation including Delta, Northrop Gruman, AvAir, Heico, Chevron, Air France Industries, and Air Australia.

PartsBase offers a FULLY remote environment where one can work at the forefront of where the aviation business meets technology. Imagine getting to work with peers worldwide, implementing business technology projects that challenge the boundaries.

Life at PartsBase:

One of the top benefits of working at PartsBase is the culture. We are a TEAM-focused organization, and everyone celebrates each other’s successes. Our inclusive culture welcomes all employees and values their unique contributions to our success. Our clients tell us time and time again that our people set us apart from the competition. We naturally strive to hire the very best talent. The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Role Overview:

We’re seeking a dynamic Manager of Customer Success with a hunter mentality and a customer-first mindset. You’ll be responsible for identifying new business opportunities, nurturing long-term client relationships, and driving revenue growth within the aviation sector.

What You’ll Do:

  • Proactively identify and pursue new sales opportunities within the aviation industry

  • Build and maintain strong relationships with clients including MROs, OEMs, airlines, and distributors

  • Deliver exceptional customer service while managing a full sales cycle

  • Collaborate with internal teams to ensure client success and satisfaction

  • Stay informed on industry trends and market shifts to position PartsBase as a trusted partner

What You Bring:

  • 3–5 years of proven sales experience, preferably in B2B environments

  • 2–3 years of experience in the aviation industry (MRO, OEM, distribution, etc.)

  • Strong communication, negotiation, and relationship-building skills

  • A hunter’s drive to win new business and a nurturer’s heart to grow lasting partnerships

  • Ability to thrive in a fast-paced, tech-driven environment

Benefits Offered:

  • Medical

  • Dental

  • Vision

  • Life Insurance

  • Supplemental Benefits

  • Paid Holidays

  • Paid Time Off

  • 401K after 6 Months of service

  • Career Growth and Development opportunities

  • Chance to make a significant impact on the growth and success of our company.

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