Job description
See Further. Act Faster. Think Bigger.
Everstream Analytics transforms risk intelligence with AI-driven insights to help businesses build agile, risk-optimized supply chains. By combining real-time data with advanced AI, our platform delivers early risk detection and actionable intelligence that integrates with planning, procurement, and logistics - enabling smarter decisions and turning vulnerabilities into strategic advantages. Companies like Google, Schneider Electric, Nissan, Unilever, and Campbell’s rely on Everstream Analytics to push their supply chains to be faster, smarter, safer, and sustainable!
What Matters Most to Everstreamers
Doing our best, no matter what challenges lie in front of us. We’re sharp, focused, determined, and as a team, we’re unstoppable. Of course, we have values like “integrity” and “honesty”—that’s a given—but our core values run deeper:
- Audacity | We are bold. We break through the status quo and do what others haven’t, can’t or won’t
- Grit | We get the job done and keep going, so our customers can do the same
- Optimism | We have a can-do attitude, and instead of saying “no”, we figure out how
- Virtue | We do what’s right, the right way—especially when it’s difficult
- Solidarity | When we celebrate each other and our differences, we all do better
Position Overview
At Everstream Analytics, we are passionate about the success of our customers. We’re seeking a strategic, results-driven professional to join our Value Realization team, focused on maximizing the value realized by every customer. This role reports directly to the Director of Value Realization.
As a Senior Value Realization Manager, you will play a critical role in driving customer outcomes, deepening product adoption, and building lasting strategic relationships within our Enterprise customer segment. You’ll work hands-on with some of our largest and most strategic accounts, leading them through their Value Realization journey while collaborating cross-functionally across Sales, Implementation, Product, and Support teams.
Key Responsibilities
- Lead strategic planning, onboarding, adoption, and renewal for Enterprise accounts.
- Serve as the primary contact for driving customer outcomes, adoption, and satisfaction.
- Build and maintain executive relationships within strategic accounts.
- Demonstrate Everstream’s value by conducting targeted supply chain analyses with customers.
- Drive customer lifetime value through increased adoption, usage, satisfaction, and NPS.
- Partner with Sales, Account Management, and Implementation to ensure seamless engagement.
- Provide customer feedback to influence product roadmap and innovation.
- Champion customer advocacy through references, testimonials, and case studies.
- Mentor junior team members on analysis, presentations, and client management.
- Contribute to best practices, playbooks, and processes that improve the customer journey.
- Proactively identify risks and opportunities within accounts and take action.
- Travel as needed for business reviews, analyses, and relationship-building.
- Remain responsive to critical customer needs or escalations.
Requirements
- 8+ years of experience in management consulting, customer success, or account management, ideally in B2B SaaS or supply chain, procurement, or transportation solutions.
- Strong experience working with Enterprise-level customers and managing complex client relationships.
- Depth in problem solving supply chain analysis, and strategic planning.
- Exceptional written, verbal, and interpersonal communication skills.
- Executive presence and the ability to work effectively with senior stakeholders and decision-makers.
- Strong collaboration skills across Sales, Implementation, Product, and Engineering teams.
- German fluency a plus.
- European time zone coverage required.
100% Remote, with travel as needed.
Thanks to our remarkable people we are at the forefront of change and bringing cutting-edge products and services to market. We focus on growth, so our people, our business, and our customers can achieve their full potential. It takes determination, focus, and resilience to scale a high-growth, global business. We’re looking for people intrinsically driven to create, build, solve, and push boundaries to deliver the unrivaled innovation and service our clients know and love. Everstreamers aren’t afraid of ambiguity, changing priorities, shifting org structures, or pivoting to new strategies. They thrive on change and put in the effort to achieve the seemingly impossible. It isn’t always easy, but it’s always worth it. Does this sound like you? Grow your career at Everstream.
