Job description
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
In the capacity of a Axon Fusus Community Connect Program Coordinator, you will hold a pivotal role in cultivating partnerships between law enforcement agencies and communities, overseeing the implementation and management of the Axon Fusus Community Connect program. Your principal responsibility will revolve around serving as the traveling liaison for collaborating agencies, with a key emphasis on fostering community engagement, orchestrating outreach initiatives, and ensuring the seamless adoption of the Axon Fusus Community Connect program.
What You’ll Do
Location: Remote in the United States
Travel: Up to 90%
Reports to: Sr. Manager, Professional Services
- Act as the primary intermediary between law enforcement agencies and the community, advocating for and introducing the Axon Fusus Community Connect program.
- Cultivate robust relationships with law enforcement champions, establish connections with businesses, and expand the Axon Fusus ecosystem by augmenting private video contributions.
- Provide comprehensive guidance and mentorship to designated law enforcement counterparts (champions) to effectively engage with the community and garner support for the program.
- Assist agency champions in facilitating introductions to potential community partners and conducting meticulous technical assessments to ensure the smooth integration of Axon Fusus CORE devices.
- Identify and implement solutions within minimal assistance in a fast-paced environment.
- Travel to agency locations to support cultivating new business locations to integrate their camera system into Axon Fusus
- Support on-site Installations of Axon Fusus CORE devices
- Conduct training sessions with Law Enforcement and business owners on Axon specific product applications.
- Creation of customer facing training/technical documentation
- Take part in Law Enforcement community meetings to articulate the benefits of integrating with Axon Fusus
- Track and analyze installation metrics to assess program health, implementing data-driven strategies to improve adoption
What You Bring
- Bachelor’s degree or equivalent applicable experience
- 2+ years’ experience in an on-site customer facing technical or training role
- Familiarity with law enforcement protocols and intricacies within communities.
- Public safety experience is strongly preferred
- Ability to lift up-to-75 lbs. with or without special accommodations, is required.
- Demonstrated proficiency in communication and interpersonal relations
- Proven record of accomplishment in executing community engagement or outreach initiatives
- Ability to operate autonomously while also excelling in a collaborative team environment
- Exceptional project management skills with a track record of balancing multiple priorities while delivering high-impact results.
- Salesforce or equivalent CRM experience
- Experience with Smartsheet, Sigma AND/OR Quip is a plus
- Experience with security camera systems, VMS, DVR, NVR solutions
- Deep curiosity, initiative, and a collaborative mindset focused on customer outcomes
- Exceptional organizational, presentation, and written communication skills
- Able to effectively manage multiple projects, priorities, and tasks within a dynamic environment
- Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
