Job description
Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
About the Team
The Supply team at Careem is the driving force behind our Captain community, focusing on engagement, onboarding, and delivering operational excellence on the ground. We work closely with Captains to resolve issues, manage key programs like Super Captains, and ensure a high-quality experience that fuels the growth of the Careem platform. This fully field-based team plays a critical role in strengthening our presence and performance in the market.
What you’ll do
- Onboard and activate new Captains.
- Distribute SWAG and maintain distribution records.
- Provide real-time, on-ground support to resolve Captain issues.
- Conduct field checks for compliance with standards.
- Manage and coach Super Captains.
- Support Captain engagement and communication.
- Monitor competitors and share insights.
- Assist with product rollouts and pilot tests.
- Ensure timely resolution of support tickets
What you’ll need
- Strong passion for improving lives through operational excellence and customer service.
- Strong interpersonal and problem-solving skills.
- Confident and proactive communicator with a hands-on approach.
- Good technical literacy and familiarity with mobile apps and reporting tools.
- Prior experience in field operations, logistics, or ride-hailing services is a strong advantage.
- Bachelor’s degree or equivalent experience
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
