Payment Specialist

Job description

At Leadtech, we’ve been redefining digital businesses since 2009, creating innovative online solutions that reach millions of users every month. With a diverse team of over 700 members from 23+ nationalities, we’re united by a passion for creativity and collaboration.

We specialize in delivering user-centric experiences across web and mobile platforms, where people can connect with our products like never before.

We’re proud of our global reach and committed to fostering an inclusive workplace where every individual contributes to our shared vision of bringing cutting-edge projects to life. Learn more about our journey and mission on our About Us page!

About the role

Due to continuous growth, we are seeking an experienced and proactive Senior Payments Specialist to lead and optimise our global payments strategy during a key phase of expansion. As a fast-growing B2C company with a strong presence in the US and European markets, we are focused on improving payment performance, expanding into new regions, and strengthening our fraud prevention capabilities. This role requires deep expertise in digital payments, PSP management, and risk mitigation. You will play a critical role in driving operational efficiency, overseeing key payment KPIs, managing provider relationships, and collaborating cross-functionally to ensure a seamless and secure payment experience for our customers.

Key Responsibilities:

You’re our perfect candidate if you:

• Protect revenue across high-impact internal projects by ensuring alignment with business needs and long-term growth strategies.
• Proactively prevent and minimize risk through early detection of potential challenges.
• Serve as the subject matter expert in the Payments domain, providing guidance and mentorship to the broader team.

Ownership and Growth of High-Impact Accounts

• Lead the expansion into new markets and payment territories.
• Optimize Authorization Rate (AR%), monitor performance fluctuations, and propose strategic rebalancing.
• Analyze key metrics and conversion trends across the payment funnel.
• Monitor and improve payment page performance and checkout experience.
• Oversee Risk & Fraud ratios, including chargeback and fraud rates, and develop data-driven mitigation strategies.
• Drive payment optimization initiatives and propose new strategic actions.

Reporting & Strategic Oversight

• Deliver analytical and strategic reporting to support business decisions.
• Develop, implement, and supervise contingency plans and real-time alerts to mitigate risks.
• Monitor real-time transaction limits and propose resolutions to issues impacting teams or projects.

Team Support & Mentorship

• Provide continuous support and mentoring to team members on payments-related matters.
• Promote clear, structured, and effective communication both in analytical reporting and strategic discussions.
• Share knowledge and best practices to support team development and cross-departmental collaboration.

Cross-Functional Coordination

• Coordinate initiatives across internal teams and with external stakeholders to align payments strategy with broader company goals.
• Actively contribute to departmental growth through improvement proposals and knowledge sharing.

Industry Knowledge & Continuous Learning

• Stay informed on payment industry trends, technologies, and provider landscape.
• Maintain a strong understanding of technical, operational, and analytical aspects of the payments ecosystem.
• Share insights about Leadtech’s projects, team structure, and historical context to strengthen team knowledge and continuity.

Your expertise in a nutshell:

• 5+ years of experience in payments operations or PSP management, preferably in a B2C environment.
• Strong knowledge of payment systems, including gateways, acquirers, PSPs, and fraud tools.
• Proven track record managing authorization rates, conversion, chargebacks, and fraud KPIs.
• Experience with payment flows, local payment methods, and market expansion.
• Familiar with dispute management, 3DS, and risk control best practices.
• Skilled in cross-functional collaboration with Product, Engineering, Finance, and Support teams.
• Comfortable working with data to interpret trends and support decision-making.
• Good communication skills in English, both written and verbal.
• Proactive, detail-oriented, and well-organized.
• Degree in Business, Finance, Economics, or a related field.

Interested? Keep on reading!

YOUR TEAM:

• We’re team-first. If you believe in the power of collaboration and thatthe team’s success is your success,then you’re one of us!
• Fun is fundamental. We believe in forming strong bonds in and outside the oce. That’s why we have a team-building budget and organize activities to enjoy ourselves.
• Positivity wins the day. Bring a positive attitude and communicate openly. Self-awareness and an openness to learn are always a plus.

WHY SHOULD YOU JOIN US?

Growth and career development

• At Leadtech, we prioritize your growth. Enjoy a flexible career path with personalized internal training and an annual budget for external learning opportunities.

Work-Life balance

• Benefit from a flexible schedule with flextime (7 - 9:30 a.m. start, 3:30 - 6 p.m. end) and the option of working full remote or from our Barcelona office. Enjoy free Friday afternoons with a 7-hour workday, plus a 35-hour workweek in July and August so you can savor summer!

Comprehensive benefits

• Competitive salary, full-time permanent contract, and top-tier private health insurance (including dental and psychological services).
• 25 days of vacation plus your birthday off, with flexible vacation options—no blackout days!

Unique Perks

• If you wish to come, in our office in Barcelona you’ll find it complete with free coffee, fresh fruit, snacks, a game room, and a rooftop terrace with stunning Mediterranean views.
• Additional benefits include ticket restaurant and nursery vouchers, paid directly from your gross salary.

Join us in an environment where you’re free to innovate, learn, and grow alongside passionate professionals. At Leadtech, you’ll tackle exciting challenges and be part of a vibrant team dedicated to delivering exceptional user experiences

Equal Employment Opportunity Employer

Leadtech is an Equal Employment Opportunity (EEO) Employer, which means we encourage applications from people with different backgrounds, interests, and personal circumstances. Our team welcomes applicants regardless of their race, gender, age, religion, nationality, sexual orientation, and/or disabilities. All we need is your high energy, skills, and willingness to be part of a great project!

Location

You’ll have the flexibility to choose whether you’d like to come to the office every day, from time to time, or work fully remote. We want you to find the best combination for you.

If you prefer to be surrounded with amazing people, our exceptional office is in Barcelona’s Blue Building, located right on the city’s seafront. Besides our stunning views, you’ll enjoy our office perks such as free fruit, snacks, and coffee and you’ll also be able to take part in our Mario Kart and table tennis competitions.

The personal data you provide will be used to manage your candidacy for the corporate selection processes that fit your profile. If you wish, you can exercise your rights of access, rectification or cancellation by sending a letter to Avenida Litoral, 12-14, 5ta planta, Barcelona 08005, or emailing us at [email protected], including a document that validates your identity.