Job description
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next People Generalist.
About the job
This position is needed to support delivery of People priorities. You will be an integral part of the HRBP G&A team, reporting to the Manager Global Generalist and partnering closely with international and functional People Ops, HRBPs and with COEs across the People team.
Twilio is looking for a People Generalist who lives the Twilio Magic and has a demonstrated track record of providing advice and assistance with HR queries in a wide variety of areas including benefits & compensation, offboarding, global mobility and employee relations.
Responsibilities
In this role, you’ll:
- Partner with the HRBP team to support program roll-outs and on-going process execution
- Lead Office Hours for new program rollouts or process changes to enable engagement and understanding
- Help to execute business led initiatives (re-orgs, job role and level assessments, etc)
- Work within the ServiceNow ticketing system to address more complex direct manager and employee requests
- Partner cross functionally with key stakeholders: H&S and People Ops team, Payroll, IT, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment
- Oversee confidential employee onboarding and offboarding processes, including conducting exit interviews, and providing exit survey analysis
- Prepare HR reports, metrics and presentations, including headcount, turnover, and other HR-related analytics.
- Assist the employee relations team with performance management cases, upon request and with proper training
- Maintain confidentiality of core HR data and projects
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 3+ years experience in an HR role partnering with corporate employees and managers
- Experience working with countries such as Brazil, Colombia, and Mexico
- You are a decisive problem solver with a “get it done” attitude who will thrive in a fast-paced, sometimes ambiguous environment
- Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues
- Strong data analysis skills and ability to share recommendations with stakeholders
- Demonstrates employee focus and managing proactive communication to ensure optimum HR support
- Keen to continue learning and developing their skill set, having a growth mindset
- Strong ability to identify process gaps and improvement opportunities
Desired:
- Proficiency with HR systems, such as Workday and ServiceNow
- Experience in HR Admin processes in Canada
Location
This role will be Remote - Colombia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
